Article Template Preview Text Shows HTML Tags Stripped and Entities Displayed as Literal Text in Knowledge CenterIssue When an article template's Preview Text field contains HTML (for example, bold text or double quotes), the HTML content is not displayed correctly in Knowledge Center. It is displayed correctly in the classic UI. Reproduced Steps: Navigate to Knowledge > Administration > Article Templates and open an existing article template.Open a template field whose field type is HTML.Edit the Preview text field (for example, set it to "testing" or to bold text).Open Knowledge Center and create a new article using the updated article template.Check the Preview text displayed for the template. Symptoms In Knowledge Center, HTML tags in the Preview text are removed and HTML entities such as " are displayed as literal text. The same Preview text is displayed correctly in the classic UI (kb_knowledge_create.do). Release Zurich, Australia Cause The Preview text from kb_article_template_definition.preview_text is rendered correctly in the classic UI, but the Knowledge Center article interceptor (kb_interceptor) strips the HTML tags and does not decode HTML entities. This is addressed by PRB2054127. Resolution The fix is included in the Australia Patch 6.