When user try accessing Risk Workspace -> My Task page, it just keep loading and never completeIssue Random users cannot get the page to load up successfully via below URL https://<instance_name>.service-now.com/now/risk/risk/workqueue Release All releases Cause There were incomplete (in progress) records for the affect user from following tables. - sn_grc_workspace_wq_refresh_status- sn_grc_workspace_wq_cache_data These tables' record should always be updated by system events to completed but there are scenarios when the event tried to update the records there were upgrades or maintenance happening the same time which interrupted the update and lead the records to be end with "in progress" state. Resolution 1. Locate the record in sn_grc_workspace_wq_refresh_status table by filter the "User" field as the username and locate the one that has the status = in_progress 2. Copy the sys_id of the work queue refresh status record from step 1 and use that as filter parameter to the "Work queue refresh statute" field in sn_grc_workspace_wq_cache_data table and locate the record(s) that also having the status = in_progress 3. Login as admin role user then create a background script to manually update the two tables' records that having status = in_progress and update to "completed" 4. After the fix script update, the affected user now should be able to open the My Task (workqueue) page from Risk Workspace successfully