Time worked records are not created when posting comments or work notes on a case Issue Time worked records are not created when a comment or work note is posted on a case in the CSM/FSM workspace. The time worked field is present, and automatic record creation works when the 'Save' button is clicked, but time is not captured when using the 'Post' button for comments or work notes. This results in lost time that cannot be charged to the customer. Release Any Cause The time worked timer does not automatically stop or save when a work note or comment is posted, as this behavior is not part of the OOB functionality. The timer requires manual intervention (e.g., clicking 'Save') to record elapsed time, and it does not monitor user activity such as posting notes. Resolution This behaviour is expected, as the timer requires manual intervention (e.g., clicking 'Save') to record elapsed time, and it does not monitor user activity such as posting notes.