HR Profiles Not Being Generated for Certain Record Producers Issue HR profiles are not being generated when submitting cases through certain Record Producers in the HR catalog. The Record Producer does not generate an HR profile for users without one, while the 'HR Platforms & Analytics Request' Record Producer does. Both Record Producers call the 'hr_ServicesUtil' script, but the issue is observed only for one. Release All Releases Cause 1. The HR Service lacked an associated Record Producer, and two mandatory variables were left empty. 2. The configuration of the Record Producer did not align with the working Record Producer, leading to inconsistent HR profile generation. Resolution 1. Review the HR Service configuration to ensure the Record Producer field is populated. 2. Verify that all mandatory variables on the HR Service are filled.