'Create Knowledge' action in various workspaces does not function after Zurich upgrade or laterIssue After upgrading to Zurich or later, the 'Create Knowledge' UI Action may stop functioning in various workspaces like SOW, HR Agent Workspace, or others. The 'Create Knowledge' UI Action in many workspaces relies on a kb_interceptor page, part of the Knowledge Center, to function. These utilize cross-workspace interoperability, which allows the use of workspace pages in other workspaces. The UX route used for the Create Knowledge action to function across workspaces can be found here: /nav_to do?uri=sys_ux_app_route.do?sys_id=c9687e872f2122102a76b001a03f9b85 These UX page route records have a "Use across experiences" field, which allows interoperabilty (allows the page to be used in other workspaces). On some upgraded Zurich instances, that field on the record above may be erroneously set to False. Release Zurich or later Resolution Repair the Knowledge Center application on your instance. Afterwards, check to ensure the "Use across experiences" field is set to True on this record: /nav_to do?uri=sys_ux_app_route.do?sys_id=c9687e872f2122102a76b001a03f9b85 Related Links If you're curious about interoperability, this community article is a great resource! https://www.servicenow.com/community/servicenow-ai-platform-blog/unlocking-efficiency-cross-workspace-interoperability-in-the-now/ba-p/3518579