Now Assist Skills (Incident Summarization etc.) not working and Now Assist related plugins pages have "Incompatible" red markIssue OOTB Incident summarization and custom skills created via skill kit are not functioning as expected. The issue occurs when attempting to use the [Summarize] button on an incident record, resulting in no summary being generated. The problem's onset time is unknown, and it affects both default and customized Now Assist skills. Release All Cause 1. Due to some unexpected reason, the installed Now Assist for ITSM / Generative AI Controller store apps version is incompatible with the current instance version(GAIC store app is one version higher), causing functionality failures in Incident summarization and custom skills.2. The incompatibility arises because the instance version does not support the elevated version of the Now Assist app and its dependencies, leading to errors in processing requests. The instance version VS. Now Assist related plugin version compatibility could be checked here.ServiceNow Otto for IT Service Management (ITSM)https://store.servicenow.com/store/app/2c09636e1be06a50a85b16db234bcb74#versionSummaryGenerative AI Controllerhttps://store.servicenow.com/store/app/c0292f6e1be06a50a85b16db234bcb19#versionSummary Resolution 1. Verify the compatibility between the instance version and the installed Now Assist for ITSM / Generative AI Controller store apps version. Note that the instance version must match the required version for the installed Now Assist app.2. If the installed Now Assist app version is higher than the instance version supports, upgrade the instance to a version compatible with the installed app.3. After upgrading the instance, ensure the Now Assist app and its dependencies are updated to versions compatible with the new instance version.4. Re-test the Now Assist skills to confirm functionality is restored.