Alert Management rules do not trigger after an instance cloneIssue .kb-wrapper { max-width: 100%; font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; color: #000000; } .kb-wrapper p { margin: 0 0 12px 0; } .kb-wrapper ul, .kb-wrapper ol { margin: 0 0 12px 24px; padding: 0; } .kb-wrapper li { margin: 0 0 6px 0; } .kb-wrapper a { color: #032D42; text-decoration: underline; } .kb-wrapper code { background: #e6f0f5; color: #032D42; border: 1px solid #b8cfd8; padding: 1px 4px; border-radius: 3px; font-family: Consolas, monospace; } After an instance clone, Alert Management rules do not trigger for matching alerts. Symptoms .kb-wrapper { max-width: 100%; font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; color: #000000; } .kb-wrapper p { margin: 0 0 12px 0; } .kb-wrapper ul, .kb-wrapper ol { margin: 0 0 12px 24px; padding: 0; } .kb-wrapper li { margin: 0 0 6px 0; } .kb-wrapper a { color: #032D42; text-decoration: underline; } .kb-wrapper code { background: #e6f0f5; color: #032D42; border: 1px solid #b8cfd8; padding: 1px 4px; border-radius: 3px; font-family: Consolas, monospace; } Alert records in the Alert [em_alert] table remain with acknowledged = false.No new records appear in the Alert Executions [em_alert_management_executions] table after the clone.Alert Management rules that match the affected alerts do not execute. Facts .kb-wrapper { max-width: 100%; font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; color: #000000; } .kb-wrapper p { margin: 0 0 12px 0; } .kb-wrapper ul, .kb-wrapper ol { margin: 0 0 12px 24px; padding: 0; } .kb-wrapper li { margin: 0 0 6px 0; } .kb-wrapper a { color: #032D42; text-decoration: underline; } .kb-wrapper code { background: #e6f0f5; color: #032D42; border: 1px solid #b8cfd8; padding: 1px 4px; border-radius: 3px; font-family: Consolas, monospace; } The issue occurs after an instance clone.The Event Management - Evaluate Scoped Alert Rules Management0 job is active in the Scheduled Jobs [sysauto] table.The corresponding job record is missing from the Schedule [sys_trigger] table.The default job is expected to check Alert Management rules every 11 seconds. Release All Releases Cause .kb-wrapper { max-width: 100%; font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; color: #000000; } .kb-wrapper p { margin: 0 0 12px 0; } .kb-wrapper ul, .kb-wrapper ol { margin: 0 0 12px 24px; padding: 0; } .kb-wrapper li { margin: 0 0 6px 0; } .kb-wrapper a { color: #032D42; text-decoration: underline; } .kb-wrapper code { background: #e6f0f5; color: #032D42; border: 1px solid #b8cfd8; padding: 1px 4px; border-radius: 3px; font-family: Consolas, monospace; } The active Scheduled Job record does not have the required corresponding Schedule [sys_trigger] record. As a result, the job does not run and Alert Management rules are not evaluated. Resolution .kb-wrapper { max-width: 100%; font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; color: #000000; } .kb-wrapper p { margin: 0 0 12px 0; } .kb-wrapper ul, .kb-wrapper ol { margin: 0 0 12px 24px; padding: 0; } .kb-wrapper li { margin: 0 0 6px 0; } .kb-wrapper a { color: #032D42; text-decoration: underline; } .kb-wrapper code { background: #e6f0f5; color: #032D42; border: 1px solid #b8cfd8; padding: 1px 4px; border-radius: 3px; font-family: Consolas, monospace; } .kb-wrapper .kb-steps { list-style: none; counter-reset: kb-step; margin-left: 0; } .kb-wrapper .kb-steps > li { counter-increment: kb-step; position: relative; min-height: 30px; padding-left: 38px; } .kb-wrapper .kb-steps > li::before { content: counter(kb-step); position: absolute; left: 0; top: 0; width: 26px; height: 26px; border-radius: 50%; background: #032D42; color: #63DF4E; font-weight: bold; line-height: 26px; text-align: center; } Open the Scheduled Jobs [sysauto] table.Locate Event Management - Evaluate Scoped Alert Rules Management0 and verify that the job is active.Open the Schedule [sys_trigger] table and verify whether a corresponding record exists for the job.Correct the missing Schedule [sys_trigger] record for the active job.Verify that the job runs every 11 seconds.Verify that new execution records appear in the Alert Executions [em_alert_management_executions] table when matching Alert Management rules perform actions. Related Links .kb-wrapper { max-width: 100%; font-family: Lato, sans-serif; font-size: 12pt; line-height: 1.7; color: #000000; } .kb-wrapper p { margin: 0 0 12px 0; } .kb-wrapper ul, .kb-wrapper ol { margin: 0 0 12px 24px; padding: 0; } .kb-wrapper li { margin: 0 0 6px 0; } .kb-wrapper a { color: #032D42; text-decoration: underline; } .kb-wrapper code { background: #e6f0f5; color: #032D42; border: 1px solid #b8cfd8; padding: 1px 4px; border-radius: 3px; font-family: Consolas, monospace; } Alert management rules for resolving alertsCreate an alert management rule