Formatting Lost in HR Agent Workspace Response TemplatesIssue After upgrading to the Australia release, response templates in HR Agent Workspace are no longer displaying their intended formatting (such as images, hyperlinks, and rich text styling), despite the templates themselves being configured correctly. Release Australia Cause The issue can be caused by customization that changes the sn_templated_snip_note_template.html_script_body field type from HTML Script to HTML, preventing response templates from rendering formatting as expected. Resolution Verify the sn_templated_snip_note_template.html_script_body field configuration and ensure it is set to HTML Script rather than HTML.