WSD - Blocker reservations appearing in Outlook calendar when they shouldn't Issue ProblemWhen booking a meeting room through ServiceNow Workplace Service Delivery (WSD), two additional 15-minute blocker reservations are appearing in the corresponding Outlook calendar—one before and one after the actual meeting reservation. These blocker reservations are not expected to sync to the end user's calendar. Release all Cause Root Cause The sn_wsd_rsv.blocker_user system property was not configured with a dedicated active user. By default, the Preparation and Cleanup blocker reservation can be associated with the meeting organizer's calendar. The property sn_wsd_rsvsync.create_blocking_rsv is not related to this behaviour. It is used for the WSD Block Location functionality. Resolution Configure the sn_wsd_rsv.blocker_user system property with the sys_id of an active service account/user. This causes the Preparation and Cleanup blocker reservations to be created against the configured user instead of the meeting organizer's calendar, while retaining the blocker periods required for the room reservation. Validate the configuration in a non-production environment before applying it to production. Related Links https://www.servicenow.com/docs/r/employee-service-management/workplace-reservation-management/properties-installed-with-wsd-reservation-mgmt.html?contentId=rQLKcqw1bXPId6DDOsQKbw&utm_source=chatgpt.com