Special handling notes does not renders HTML tags - Support and Troubleshooting

Special handling notes does not renders HTML tags Issue Special handling notes does not renders HTML tags

Release Australia

Cause PRB2001110

Resolution The fix for this issue is available from the Australia Patch 2 release

Workaround:

Go to UI page: "special_handling_notes"

URL - https:// .service-now.com/sys_ui_page_list.do?sysparm_query=sys_idSTARTSWITH5b94a3d6c301120095ccd02422d3aebf&sysparm_first_row=1&sysparm_view=

In the HTML script, update line number 88 with the following line ${HTMLSAN:gr.getDisplayValue("message")}