"Refused to connect" error appearing in Project Workspace when choosing "Launch help video" Steps to Reproduce: 1. Open Project Workspace 2. Open any Project 3. Select the 3 dots in the right-hand corner of the Workspace 4. Select "Launch help video" Unexpected results: Video does not load and empty screen appears with a message containing "<instance URL> refused to connect" Resolution: This error can occur when the native network blocks access to the external source video. This is common in secure environments. Check the browser settings first to make sure that external content is allowed and accessible. Most importantly, the Network Administrators will need to be engaged to make sure that the external location for this video is whitelisted. This specific video is linked to https://bcove.video/4aSJv03. There are many other "help" videos accessible within the platform that link to other sites such as youtube.com, etc...