Standard Ticket Action Inputs ignore multi-line configuration<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Problem: When we create a Standard Ticket Action Input, although the "Max length" of the input field is set to 2000, the field is always rendered as a single-line input in the modal instead of a multi-line (textarea) field. Expected:A field with a max length of 2000 should be rendered as a multi-line text area in the modal. Actual:The field is always displayed as a single-line text field regardless of configuration. Steps to reproduce: 1. For OOTB "Resolve" std_ticket_config_action, create a Standard Ticket Action Input of type String and max length 2000.https://<instance>.service-now.com/std_ticket_config_action.do?sys_id=5818ed65ff0222105146ffffffffff44&sysparm_record_rows=3&sysparm_record_target=std_ticket_config_action&sysparm_nostack=true&sysparm_record_list=ORDERBYorder&sysparm_record_row=12. Open the ticket page in the portalhttps://<instance>.service-now.com/sp?id=ticket&table=incident&sys_id=<sys_id>3. Click on Resolve. Expected:A field with a max length of 2000 should be rendered as a multi-line text area in the modal. Actual:The field is always displayed as a single-line text field regardless of configuration. Root Cause: The behavior is related to existing defect PRB2005268. Resolution: PRB2005268 is Fixed in Brazil release. Kindly upgrade the instance to Brazil release when it becomes available for upgrade.