User profile popup not showing on comment after refresh or for older comments.<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Problem: When a new comment is created on a record, clicking on the name or picture of that comment displays a small user profile pop-up with basic information. However, this pop-up does not appear for older comments. Additionally, if the page is refreshed, the name or picture of the newly created comment no longer shows the pop-up. Steps to reproduce: 1. Login to an instance as a system administrator or any user.2. Open an incident form.3. Post a comment.4. Click on the user avatar of the newly posted comment. Observe the user pop-up.5. Click on the user avatar of the older comment. Observe that the user pop-up is not shown.6. Refresh the page and notice that the user pop-up is no longer shown for any comment. Please find the recording attached. Root Cause: The behavior is related to existing defect PRB2020348. Resolution: PRB2020348 is Fixed in Brazil release. Kindly upgrade the instance to Brazil release when it becomes available for upgrade.