Australia upgrade: Restricted Caller Access privilege error on accessing self service portal Issue ProblemFollowing an upgrade to Australia Patch 3 Hot Fix 2, some users are encountering Restricted Caller Access privilege errors when accessing the self service portal. The error message indicates that the application 'Human Resources: Lifecycle Events' must declare a Restricted Caller Access privilege. Users are unable to view or action HR Task content in their 'To Do List' within the HR Portal ('People Place'), causing disruption to HR processes.To reproduce the issue:1. Impersonate a user in the production instance.2. Access the self service portal at https://.service-now.com/esc.3. Navigate to 'People Place' and observe the error messages as described. Release NA Cause Root Cause1. The upgrade to Australia Patch 3 Hot Fix 2 introduced Restricted Caller Access privilege requirements for the 'hr_ActivityUtils' script include within the 'Employee Center Core' scope. Existing records in the sys_restricted_caller_access table for this script include were not properly updated to 'Allowed' status post-upgrade, causing access denial errors for users attempting to access the self service portal. Resolution Steps to Resolve1. Review the sys_restricted_caller_access table for records related to the 'Employee Center Core' scope and the script include 'hr_ActivityUtils'.2. Identify any records with a status of 'Requested' or 'Invalidated' and update their status to 'Allowed'.3. Clear the instance cache and browser cache to ensure changes take effect.4. Verify if the error persists by re-accessing the self service portal and navigating to 'People Place'.5. If errors remain, check for additional Restricted Caller Access records related to 'Employee Center Core' and repeat the status update process for those records.