Feedback comments submitted through Knowledge Feedback are being stored with HTML entities instead of the original characters.<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Problem: Feedback comments submitted through Knowledge Feedback are being stored with HTML entities instead of the original characters. Steps to reproduce: Open a Knowledge Article from: Employee Center or SOW (Service Operations Workspace). Click Actions > Flag Article. Enter a comment containing special characters, for example: The user doesn't have access Submit the flag. Open the generated Knowledge Feedback Task record on kb_feedback_task and review the Description field Actual Result Special characters are stored and displayed as HTML entities: The user doesn't have access = test Expected Result The comment should be stored and displayed with its original characters: The user doesn't have access = test Cause: The issue is reported as PRB2085735 and it is under investigation.