Employee Center Standard ticket Conversations widget Showing Work notes for non-itil users<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Problem: On Employee Service Portal we noticed that in the Activity tab on any open ticket, users are defaulting to the work notes in the journal while it used to be additional comments. or Employee Center Standard ticket Conversations widget Showing Work notes for non-itil users. or Caller/Impacted User/ Watch List user comments are being saved as Work Notes instead of Additional Comments in Incident records. or OOB widget in Employee Center is displaying only work notes in activity section Steps to reproduce: This is an intermittent problem so it may not always be reproducible. 1) open /incident_list.do2) open the activity stream for lists3) hover over the first card 4) click on the comments link Actual: Sometimes the input field is for posting a work note.Expected: the input field should always be for posting a comment. Actual: Expected: Resolution: The issue is has been investigated under defect PRB1969512 and it is Fixed in Australia and Above release.