Closed Requests Show Work in Progress in the Portal Issue ProblemWhen viewing closed requests in the portal, the status is displayed as Work in Progress even though the request has been closed. To reproduce, open the portal, navigate to My Requests, and select Closed Requests. The status appears as Work in Progress despite the request being in the Closed Complete state. Release N/A Cause Root Cause1. There is an out-of-the-box Business Rule that updates the Request state to Closed Complete is triggered only when the current state is Open2. However, customer has build a custom flow in the instance changes the Request state to 2 (Work in Progress), bypassing the condition of the OOB Business Rule and preventing the state from updating to Closed Complete. Resolution Steps to Resolve1. Review the custom flow/logic that sets the Request state to 2 (Work in Progress) and confirm if it aligns with business requirements. 2. Consider updating the out-of-the-box Business Rule (sys_id: 40afa110c611228401d8643e2c2748cb) to cover scenarios where the Request state is already 2, ensuring it triggers the state update to Closed Complete. 3. For affected requests, use a background script to update their state to Closed Complete if required.