Virtual Agent Feedback Questions Are Not Getting Translated Problem:A customer is experiencing an internationalization (i18n) issue with the Virtual Agent's Response Feedback component on the Service Portal. The observed behavior indicates that the Response Feedback options are displayed only in English, even when the user's session language is set to non english language. This behavior contrasts with the expected behavior seen in the Assistant Designer, where the options correctly follow the user's session language. Root Cause:The issue is confirmed to be caused by an underlying product defect PRB2033795 where the Service Portal component fails to correctly retrieve localization strings from the sys_ui_message table. Resolution: PRB2033795 is Fixed in Australia Patch 4,SR - CAIE - Now Assist in Virtual Agent version 20.0.8 and later ,Zurich Patch 10 Hotfix 4,Zurich Patch 11. Kindly upgrade the instance and plugin to mentioned version.