Unable to see self registration option in alumni center login page Issue The self-registration link is not visible on the Alumni Center login page as described in the ServiceNow documentation. Navigating to the login page via the provided URL redirects to the login page, but the self-registration option is missing. Release All Cause The self-registration option is unavailable because the 'External User Self-Registration' plugin is either missing or inactive on the instance. Resolution 1. Verify if the 'External User Self-Registration' plugin (Plugin id: com.snc.external_user_self_registration) is installed on the instance. 2. If the plugin is not installed, install it to enable the self-registration functionality. 3. After installation, refresh the Alumni Center login page to check if the self-registration option appears.