Unable to transfer chat to Live Agent Issue ProblemThe system displays agents as unavailable when attempting to transfer a chat to a Live Agent, preventing successful handoff. Steps to reproduce:1. Log in to the ServiceNow instance as an Agent user with access to Agent Workspace.2. Open Agent Workspace and set the agent status to Available/Online.3. Verify that the agent appears as available in the system.4. Open the Employee Center (ESC) or portal in a separate browser session.5. Launch Virtual Agent and start a new conversation.6. Request a transfer to a Live Agent by typing 'Live Agent', 'Agent', or selecting the option to connect with an agent.7. Observe that the Virtual Agent displays a message indicating no agents are available, and the chat is not transferred. Release Generic Cause Root CauseThe cause for this issue could be multiple things. In this case, the schedule used on the queue is incorrect due to the absence of valid schedule entries for the schedule. This resulted in no active entries for the required time range, causing the system to incorrectly display agents as unavailable for chat transfers. Resolution Steps to Resolve1. Access the Schedule record associated with the agent queue.2. Review the schedule entries related list for that schedule.3. Add valid and current schedule entries to ensure the agent is marked as available during the expected operational hours.4. Verify that the schedule entries are active and cover the required time range to resolve the agent availability issue.