Error message appears on Security Incidents due to cross-scope access policy violation Issue ProblemAn error message, 'Access to api 'getDecryptedValue(password_value)' from scope 'x_cyl_ctix' has been refused due to the api's cross-scope access policy,' appears on Security Incidents in the list view, form view of the sn_si_incident table, and in the Security Incident Response Workspace. The error is observed across multiple environments (Dev, Test, and Prod).To reproduce the issue:1. Open the sn_si_incident table - list or form view.2. Navigate to the Security Incident Response Workspace.The error persists even after disabling the 'Automatic SI Enabled Message' business rule, though it suppresses the error banner in the Security Incident Response Workspace. Release ALL Cause Root Cause1. The error is caused by the 'CTIXThreatLookupImplementation' script include (line 121) in the Cyware Threat Intelligence Exchange-CTIX application attempting to call the getDecryptedValue() API across application scopes, violating ServiceNow's cross-scope access policy.2. The getDecryptedValue() API is designed to operate only within its own application scope, and this restriction is expected platform behavior as documented in PRB625403. Resolution Steps to Resolve1. Disable the 'Automatic SI Enabled Message' business rule to suppress the error banner in the Security Incident Response Workspace.2. Engage the Cyware vendor to address the root cause in the 'CTIXThreatLookupImplementation' script include, as the error originates from third-party code attempting to call the getDecryptedValue() API across application scopes.3. Monitor the Cyware Threat Intelligence Exchange-CTIX application for a future update containing a permanent fix from the vendor.