Unexpected token: u error during Identification Rule retrieval in CMDB Workspace Symptoms The following error is recorded: com.glide.script.RhinoEcmaError: Unexpected token: u Data Broker Server Script: [Manual CI] Get Identification Rules For Class Cause When no Identification Rule is returned for the specified CI class, the internal API returns an empty array ([]). The Data Broker attempts to parse the first element of the empty array, resulting in: [] → undefined → JSON.parse(undefined) → Unexpected token: u The u represents the first character of undefined. Resolution Verify that the affected CI class exists and has a valid Identification Rule, either directly or inherited from a parent class: All > Configuration > CI Class Manager > Select the class > Class Info > Identification Rule If the issue persists, collect the following information: Error timestampAffected CI classCMDB Workspace page or action used when the error occurred Additional Information In the standard CMDB Workspace Create a new CI wizard, classes without valid Identification Rules are disabled and cannot normally be selected.