HR Cases no longer apply fields set from Template when created from Create New Case / Case Creation pageIssue Starting with the Australia release, HR Templates that are configured to set specific field values on an HR Case are no longer being applied when the case is created. Instead, the case is created with the default field values. For example, if an HR Template is configured to set the State to "Ready" or any other state, the HR Case is still created with the State set to "Draft". Release Australia Cause The issue is caused by a known defect (PRB2072634) where HR cases no longer apply fields set from templates when created via the Create New Case page. Resolution A temporary workaround involves modifying the hr_caseCreation Script Include to ensure template fields are applied during case creation. 1. Navigate to the hr_caseCreation Script Include in the instance.2. Locate line 1322 in the script include.3. Replace the existing code From: new sn_hr_core.hr_TemplateUtils().applyBefore(template, newTaskGr); To: new sn_hr_core.hr_TemplateUtils().applyBefore(template, newTaskGr, true); 4. Verify the change by creating a new HR case and confirming the state and priority are applied correctly as per the HR template configuration.