How to Remove Topics from 'Show Me Everything' in Conversational Studio - Support and Troubleshooting

How to Remove Topics from 'Show Me Everything' in Conversational Studio Summary Summary This article explains how to remove specific topics from the 'Show Me Everything' section in the Conversational Studio asset library. The procedure addresses issues where topics are not being hidden as expected, requiring configuration adjustments to the topic's findability settings.

Facts Facts 1. The resolution requires modifying the topic's findability settings in the Conversational Studio interface. 2. Testing the change involves ending the current conversation and starting a new one to verify the topic is no longer visible.

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Instructions instructions 1. Navigate to the Conversational Studio asset library using the URL: https://.service-now.com/now/conversational-studio/asset-library/topics 2. Search for the target topic . 3. Click the three dots (actions) next to the topic row and select 'Conversational Settings'. 4. Navigate to the 'Findability' tab. 5. Remove the assistant from the 'Visible' section to hide the topic from 'Show Me Everything'. 6. Test the change by ending the current conversation and starting a new one to confirm the topic is no longer visible.