Now Assist Case Summarization Fails for Cases with High Activity Count Issue The Now Assist Case Summarization capability in CSM/FSM Configurable Workspace fails for cases with a high number of activities. When attempting to generate a summary for a case with many activities, such as a case with 70+ activities, the process fails and returns the error message: 'There was an error summarizing your general case.' The issue is reproducible both in the workspace and UI16.To reproduce the issue:1. Navigate to a General Case record in CSM/FSM Configurable Workspace.2. Open the case with a high activity count.3. Click Case Summarization.4. Observe that the summary generation fails with the error: 'There was an error summarizing your general case.'5. Navigate to Now Assist Admin > Case Summarization.6. Select the same case in the Customize prompt section and click Run Test.7. Observe that the same error is returned. Release ServiceNow Otto for Customer Service Management (CSM) v14.1.x and below Cause The summarization failure for cases with a high activity count is a known product defect caused by a prompt configuration with a Response Max Token limit of 500, leading to truncated responses and failure messages. Resolution 1. The fix for this issue is available in version 14.2 of the 'ServiceNow Otto for Customer Service Management (CSM)' application (app id: sn_csm_gen_ai).2. Upgrade the affected instance to a version containing this fix, which is available in Australia Patch 5 release and above.3. Verify the upgrade is applied and test the case summarization functionality again to ensure the issue is resolved.