How to increase/decrease the maximum number of promoted topics for Virtual Agent/Now Assist Panel Issue Attempts to increase the maximum number of promoted topics for a custom chat experience from 6 to 8 did not take effect. When trying to promote a topic, an error message appears: "Only up to 6 promoted topics may be added to a custom chat experience." Release all release Cause Refer to KB2919567, this limit can be increased or decreased through the system property "com.glide.cs.max_number_promoted_assets": /nav_to.do?uri=sys_properties.do?sys_id=4910cdd0ff68b210e230ffffffffff5a This property does apply across all conversational interfaces such as Virtual Agent and the Now Assist Panel. However, there is another limit check which is enforced by an out-of-box Business Rule with a hardcoded value of 6, overriding the system property com.glide.cs.max_number_promoted_assets. The Business Rule does not reference the system property, causing the increased value to have no effect.refer to the screenshot. Resolution 1. Review the out-of-box Business Rule named "Promoted Topic Limit" on the sys_cs_context_profile_promotion table, as it enforces a hardcoded limit of 6 promoted topics. https://[instance_name].service-now.com/nav_to.do?uri=sys_script.do?sys_id=0ef808ac53351010a813ddeeff7b12302. Note that the Business Rule uses a fixed value of 6 instead of referencing the system property com.glide.cs.max_number_promoted_assets. 3. Consider modifying the Business Rule to align with the desired limit, though this involves customization of out-of-box functionality. 4. Validate the behavior in a non-production environment before implementing changes broadly. Here is the code snippet for reference (Click on the 'advanced'): new global.CustomChatExperienceScripts().getPromotedTopicCount(current.getValue("context_profile")) >= 6;