Create Case Button Does Not Open Case Creation PageIssue Clicking the Create case button from an interaction record does not open the expected case creation page. Symptoms The Create case button does not redirect the agent to the case creation page.The issue occurs in the production environment but cannot be reproduced in lower environments.The behavior affects case creation from an interaction record in Customer Service Management Workspace. Facts The UI action responsible for case creation queries the skills table.The skills table contained empty skill reference values.The UI action script did not exclude the empty values during evaluation.Redirect functionality worked as expected after the empty values were removed. Release Zurich Cause Empty values in the skills table were not excluded when queried by the UI action script. This prevented the redirection logic from completing successfully when the Create case button was selected. Resolution Review the skills table for records containing empty skill reference values.Remove or correct the empty values.Open an interaction record and select the Create case button.Confirm that the case creation page opens successfully.