Now Assist Email Recommendation throws 'There was a problem generating content' error after 2–3 text refinement attempts (Shorter/Elaborate) Issue The 'Now Assist for Email' generative AI skill fails to generate content after 2–3 sequential uses of the 'Shorter' or 'Elaborate' actions in the email composer. The error message 'There was a problem generating content. Try again later.' appears, disrupting agent workflows. Steps to reproduce:1. Open a record (Incident) in the SOW and click Compose Email.2. Use Now Assist to recommend or draft an email.3. Click the "Shorter" or "Elaborate" button once the email is generated.4. Repeat the refinement action 1 or 2 more times on the generated draft.5. The system fails to return a response and displays the generation error message mentioned above. Symptoms The error message 'There was a problem generating content. Try again later.' appears, disrupting agent workflows. Release All Cause Outdated plugin versions (sn_itsm_gen_ai and sn_nowassist_admin) on the customer's instance contributed to the persistence of the error. Resolution 1. Ensure the following plugins are updated to their latest versions: - ServiceNow Otto for IT Service Management (sn_itsm_gen_ai) - AI Admin Hub (sn_nowassist_admin) 2. After applying updates, retest the 'Shorter' and 'Elaborate' actions in the email composer to confirm resolution.Update an application or plugin