Live Chat card notification doesn't show up unless the Agent refreshes the page<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Symptoms: - AWA is working as expected. A work item is created for Live Chat and assigned to an available Agent. - Live Chat card notification doesn't show up unless the Agent refreshes the page. - Can see errors in the node logs like the following. 2026-09-02 22:30:16 (356) glide.awa.assigner.156 SYSTEM txid=3ed77e561bcb GlideRecordITable *** ERROR *** FAILED TRYING TO EXECUTE ON CONNECTION glide.0 (connpid=1257799): INSERT INTO sys_amb_message0003Unique Key violation detected by database (ERROR: duplicate key value violates unique constraint "tmp_s18727791583_pkey"Detail: Key (number)=(0) already exists.)org.postgresql.util.PSQLException: ERROR: duplicate key value violates unique constraint "tmp_s18727791583_pkey"Detail: Key (number)=(0) already exists. Root cause: - The issue is caused by the problem PRB2075293. KB3150595