Performance degradation instance due to corrupted RPA connectorIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Instance is experiencing frequent service interruption messages, with OutOfMemoryErrors in application nodes that cause restarts. Logs indicate errors related to an invalid connection for a specific connector name in the Data Fabric context. Symptoms<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Slow instance, due to node restart caused by high memory Facts<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Stacktrace looks like this -- SEVERE Ignoring connection request: id: bbb639c4eb960f90d46ffeb4bad0cd74 name: x_snc_adptn_remote_aipf message: Invalid connection: null/empty connector name 2026-08-27 00:44:00 (793) Default-thread-30 1003D30C8707031002F031583CBB35A7 txid=5c53dbc88707 DataFabric SEVERE Ignoring connection request: id: bbb639c4eb960f90d46ffeb4bad0cd74 name: x_snc_adptn_remote_aipf message: Invalid connection: null/empty connector namecom.glide.datafabric.model.DataFabricException: Invalid connection: null/empty connector name CatalogName: null/empty Cause: null at com.glide.datafabric.connection.CatalogConnectionBuilder.buildCatalog(CatalogConnectionBuilder.java:126) at com.glide.datafabric.connection.CatalogConnectionBuilder.build(CatalogConnectionBuilder.java:107) at com.glide.datafabric.connection.CatalogConnectionBuilder.buildAllCatalogConnections(CatalogConnectionBuilder.java:70) at com.glide.datafabric.CatalogManager.fetchAllCatalogFromDB(CatalogManager.java:191) at com.glide.sys.cache.TypeSafeCacheManager.get(TypeSafeCacheManager.java:125) at com.glide.datafabric.CatalogManager.getAllCatalogsFromCache(CatalogManager.java:184) at com.glide.datafabric.CatalogManager.getCatalogConnection(CatalogManager.java:73) at com.glide.datafabric.CatalogManager.isCatalogOperational(CatalogManager.java:134) at com.snc.db.df_engine.datamodel.DataFabricTableDataModel.isCatalogOperational(DataFabricTableDataModel.java:76) at com.snc.db.df_engine.datamodel.DataFabricTableDataModel.isCatalogActive(DataFabricTableDataModel.java:72) at com.snc.db.df_engine.datamodel.DataFabricTableDataModel.load(DataFabricTableDataModel.java:43) at com.glide.db.datamodel.PersistedTableDataModel.setup(PersistedTableDataModel.java:102) at com.glide.db.datamodel.PersistedTableDataModel.(PersistedTableDataModel.java:55) at com.snc.db.df_engine.datamodel.DataFabricTableDataModel.(DataFabricTableDataModel.java:30) at com.glide.db.TableDataModelProvider.get(TableDataModelProvider.java:22) at com.glide.db.TableElementDescriptors.(TableElementDescriptors.java:50) at com.glide.db.TableElementDescriptors.(TableElementDescriptors.java:41) at com.snc.db.df_engine.DataFabricTableDescriptorProvider.createSchema0(DataFabricTableDescriptorProvider.java:93) at com.glide.db.TableDescriptorProvider.loadSchemaFromDB(TableDescriptorProvider.java:355) at com.snc.db.df_engine.DataFabricTableDescriptorProvider.loadSchemaFromDB(DataFabricTableDescriptorProvider.java:108) at com.glide.db.TableDescriptorProvider.createSchema(TableDescriptorProvider.java:336) at com.glide.db.TableDescriptor.getSchema(TableDescriptor.java:301) at com.glide.db.TableDescriptor.get(TableDescriptor.java:105) at com.glide.script.TableChoiceList.shouldNotBeVisible(TableChoiceList.java:490) at com.glide.script.TableChoiceList.lambda$streamPhysicalTableNames$5(TableChoiceList.java:288) at java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:178) at java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:179) at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:197) at java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:179) at java.base/java.util.Iterator.forEachRemaining(Iterator.java:133) at java.base/java.util.Spliterators$IteratorSpliterator.forEachRemaining(Spliterators.java:1939) at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509) at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499) at java.base/java.util.stream.ForEachOps$ForEachOp.evaluateSequential(ForEachOps.java:151) at java.base/java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateSequential(ForEachOps.java:174) at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234) at java.base/java.util.stream.ReferencePipeline.forEach(ReferencePipeline.java:596) at java.base/java.util.stream.ReferencePipeline$7$1.accept(ReferencePipeline.java:276) at java.base/java.util.Spliterators$ArraySpliterator.forEachRemaining(Spliterators.java:1024) at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509) at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499) at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:921) at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234) at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:682) at com.glide.script.TableChoiceList.getAllTableNames(TableChoiceList.java:273) at com.glide.script.TableChoiceList.generateChoices(TableChoiceList.java:148) at com.glide.ui.jelly.tags.form.TableOptionsTag.generateChoices(TableOptionsTag.java:194) at com.glide.ui.jelly.tags.form.TableOptionsTag.generateChoices(TableOptionsTag.java:168) at com.glide.ui.jelly.tags.form.TableOptionsTag.generateTableChoiceList(TableOptionsTag.java:99) at com.glide.ui.jelly.tags.form.TableOptionsTag.doTag(TableOptionsTag.java:74) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at org.apache.commons.jelly.tags.core.WhenTag.doTag(WhenTag.java:92) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at org.apache.commons.jelly.tags.core.ChooseTag.doTag(ChooseTag.java:84) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at org.apache.commons.jelly.tags.core.DefaultTag.doTag(DefaultTag.java:106) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at org.apache.commons.jelly.tags.core.SwitchTag.doTag(SwitchTag.java:110) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at org.apache.commons.jelly.tags.core.IfTag.doTag(IfTag.java:88) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at org.apache.commons.jelly.tags.core.DefaultTag.doTag(DefaultTag.java:106) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at org.apache.commons.jelly.tags.core.SwitchTag.doTag(SwitchTag.java:110) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at org.apache.commons.jelly.tags.core.IfTag.doTag(IfTag.java:88) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.StaticFormTag.invokeBody(StaticFormTag.java:25) at com.glide.ui.jelly.tags.BaseStaticTag.doTag(BaseStaticTag.java:31) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.mergedata.WithTag2.executeBody(WithTag2.java:170) at com.glide.ui.jelly.tags.mergedata.WithTag2.doTag(WithTag2.java:129) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at org.apache.commons.jelly.tags.core.JellyTag.doTag(JellyTag.java:84) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66) at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235) at org.apache.commons.jelly.tags.core.JellyTag.doTag(JellyTag.java:84) at org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205) at com.glide.ui.jelly.GlideJellyContext.run(GlideJellyContext.java:770) at com.glide.ui.jelly.GlideJellyContext.executeCompiledScript(GlideJellyContext.java:1011) at com.glide.ui.jelly.GlideJellyContext.runScript(GlideJellyContext.java:851) at com.glide.ui.jelly.GlideJellyContext.runScript(GlideJellyContext.java:809) at com.glide.ui.GlideFormPhase2.generate(GlideFormPhase2.java:49) at com.glide.ui.GlideForm.generatePopulatedForm(GlideForm.java:836) at com.glide.ui.GlideForm.generatePopulatedForm(GlideForm.java:815) at com.glide.ui.GlideForm.evaluateFormPhase2(GlideForm.java:801) at com.glide.ui.GlideForm.getRenderedPage(GlideForm.java:302) at com.glide.ui.NavigationTransaction.writeOutput(NavigationTransaction.java:160) at com.glide.ui.NavigationTransaction.process(NavigationTransaction.java:131) at com.glide.ui.GlideServletUITransaction.process(GlideServletUITransaction.java:179) at com.glide.processors.AProcessor.runProcessor(AProcessor.java:934) at com.glide.processors.AProcessor.processTransaction(AProcessor.java:355) at com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:200) at com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:188) at com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:58) at com.glide.sys.Transaction.run(Transaction.java:3317) at com.glide.ui.HTTPTransaction.run(HTTPTransaction.java:76) at com.glide.sys.util.sema.SemaphoreQueueThreadPool$Semaphore.runTransaction(SemaphoreQueueThreadPool.java:374) at com.glide.sys.util.sema.SemaphoreQueueThreadPool$Semaphore.runThreadImpl(SemaphoreQueueThreadPool.java:338) at com.glide.sys.util.sema.SemaphoreQueueThreadPool$Semaphore.runThread(SemaphoreQueueThreadPool.java:159) at java.base/java.lang.Thread.run(Thread.java:1583) Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Australia Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Root Cause In this case, in Established connections tab in Zero Copy Connector Hub, we have bbb639c4eb960f90d46ffeb4bad0cd74 connecting to a custom application (x_snc_adptn_remote_aipf), and this is corrupted. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Steps to Resolve If cannot edit the connector from the Workspace view, navigate to sys_df_connection_metadata and make the corrupted record inactive. Then repair the app/recreate the connection. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } https://www.servicenow.com/docs/r/integrate-applications/configure-connection-details-zcc.html?contentId=t5jNpkrpYtU_Frw77GOemQ