How to Enable AI search (AIS Provisioning) on a Temporary Instance? - Support and Troubleshooting

How to Enable AI search (AIS Provisioning) on a Temporary Instance? Summary .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } #ns-kb-css-end-div-identifier-2{display:none;pointer-events:none;} The following steps outline how to create a temporary instance with Debug Mode disabled, provision AI Search (AIS), initiate indexing, and validate that AI Search is fully operational. (MAINT access needed)

Please submit a case through Now Support .

A. Create a Temporary Instance with Debug Mode Disabled

1. Log in to the Virtual Machine and access the DataCenter instance .

2. Navigate to Service Catalog.

3. Search for and open the appropriate Temporary Instance Copy Request catalog item.

4. Complete all required fields in the request form.

5. Deselect Debug Mode and ensure the checkbox is Unchecked.

6. Select AIS Provisioning and ensure the checkbox is enabled (checked).

7. Submit the request.

8. Expected Result: A corresponding Change Request will be generated automatically.

9. Monitor the Change Request and wait until it reaches a Completed Successfully status before proceeding.

B. Provision AI Search (AIS) for the Temporary Instance

1. Once the temporary instance becomes available with Debug Mode disabled, navigate back to the Service Catalog.

2. Search for and open the appropriate Provision AI Search catalog item.

3. Complete the required request details.

4. Submit the AIS provisioning request.

5. Monitor the request and wait until the provisioning process is completed successfully.

C. Perform AI Search Indexing

After AIS provisioning has completed successfully, the AI Search infrastructure must be initialized, and the indexing process must be allowed to complete.

1. Log in to the newly provisioned temporary instance using an account with write access.

2. Navigate to: All → System Diagnostics → Scripts - Background

3. Execute (MAINT access needed) the following background script to initialize AI Search:

var aisInfrastructureApi = new sn_ais.InfrastructureApi();

aisInfrastructureApi.initAis();

4. Monitor the indexing progress by reviewing the AI Search Indexed Source Histories table: ais_ingest_datasource_stats

5. Wait until all indexing activities have completed successfully.

6. Confirm the ‘ glide.ais.initialized ’ system property value is ‘ true ’.

7. The AI Search system status will automatically transition to Ready once indexing is finished.

D. Verify AI Search Status

1. Navigate to: All → AI Search Status: Confirm that the AI Search status displays Ready and is accompanied by a green check mark, indicating successful initialization and indexing.

2. Once the status is verified as Ready , the Natural Language Answers (NA) capability within AI Search should be fully functional and available for use.

Related Links .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } #i5au8{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #ipxr7{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #ik1gt{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #ih5eh{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #i3wpe{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #inok1t{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #io0epn{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #ia1ef4{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #im1bro{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #ildpc2{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #izplxi{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #i8jnp2{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #i32tzl{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #icpxxy{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #i68nrh{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #if0daq{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #i00jw4{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #ikkwvb{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #i6f6w2{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #iycpms{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #iuy9yo{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #ivsg6s{list-style-type:decimal;list-style-type:decimal;list-style-position:inside;list-style-position:inside;} #i187al{list-style-type:disc;list-style-type:disc;list-style-position:inside;list-style-position:inside;} #ic407i{list-style-type:disc;list-style-type:disc;list-style-position:inside;list-style-position:inside;} #i3o95x{list-style-type:disc;list-style-type:disc;list-style-position:inside;list-style-position:inside;} #iiszdi{list-style-type:disc;list-style-type:disc;list-style-position:inside;list-style-position:inside;} #ns-kb-css-end-div-identifier{display:none;display:none;pointer-events:none;pointer-events:none;} KB1001982 - AI search is enabled even though the property 'glide.ais.initialized' is set to 'false' KB0958834 - How to Provision AI Search via DC Service Catalog