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#ilumy8e{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:14px;} #ihjcwss{color:#0b5364;margin-top:22px;} #ia1h95s{padding-left:21px;margin-bottom:0;} #kb-operating{background:#fff;border:1px solid #dbe6ed;border-radius:16px;padding:26px;margin-bottom:22px;} #irme6um{margin:0 0 12px;color:#0b3d57;font-size:27px;} #i128bim{margin-top:0;} #icu1qbc{padding-left:21px;margin-bottom:0;} #kb-escalation{background:#fff;border:1px solid #dbe6ed;border-radius:16px;padding:26px;margin-bottom:22px;} #i03pg8j{margin:0 0 12px;color:#fff;font-size:27px;} #izzm61f{color:#80e3d6;} #i6q3nmi{color:#80e3d6;} #ie68a1n{color:#80e3d6;} #ixj792q{color:#80e3d6;} #iq9jtad{color:#80e3d6;} #ifvk5vj{color:#80e3d6;} #ixikpqh{color:#80e3d6;} #i9axmzn{color:#80e3d6;} #i06r53h{color:#80e3d6;} #iiy0x15{color:#80e3d6;} #ixaflll{color:#80e3d6;} #i8wcsas{padding-left:21px;margin-bottom:0;} #kb-sources{background:#0a2d43;color:#e8f5f7;border-radius:16px;padding:26px;} #inews{padding:30px 34px 48px;} #igeli{max-width:1180px;margin:0 auto;background:#f4f8fb;color:#17324d;font-family:Inter,Segoe UI,Arial,sans-serif;line-height:1.58;border:1px solid #d7e3ec;border-radius:20px;overflow:hidden;box-shadow:0 18px 48px rgba(13,43,69,.12);} *{box-sizing:border-box;} Instructions<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: 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10px;border:1px solid rgba(255,255,255,.18);border-radius:999px;font-size:12px;font-weight:700;} details{transition:box-shadow .2s ease,transform .2s ease;} section{scroll-margin-top:82px;} @media (max-width:720px){section{padding:20px !important;} @media print{details>div{display:block !important;} Skip to article JUMP TOHow it worksPrerequisitesPermissionsSetupV1 vs V2samp_oracle_optionsValidationTroubleshootReferences Oracle GLAS + Software Asset Management Oracle GLAS data collection, setup, reconciliation, and troubleshooting An end-to-end guide to collecting Oracle audit evidence with Discovery patterns, evaluating database options and management packs, and converting that evidence into defensible license positions with the Oracle Publisher Pack. SETUPDATA FLOWPERMISSIONSTROUBLESHOOTING The one concept to remember Discovery proves what exists; GLAS proves Oracle feature usage; the Oracle Publisher Pack turns the evaluated evidence into a license position. Reconciliation cannot repair missing GLAS evidence. Always validate the layers in that order. 1. Purpose, audience, and scope This guide is for Discovery, Database, and Software Asset Management teams responsible for Oracle Database, Database Options, Management Packs, WebLogic, Tuxedo, and Java evidence. It covers preparation, pattern execution, data validation, SAM evaluation, reconciliation, and recovery from the most common failures. Use this guide whenbuilding a new GLAS collection, onboarding a database estate, or diagnosing missing/incorrect Oracle option consumption. Primary success resultfresh, traceable GLAS source evidence evaluates into accurate samp_oracle_options rows and is consumed by a successful Oracle reconciliation. Contract boundaryProduct detection is technical evidence, not a legal interpretation of Oracle terms. Validate metrics, quantities, exclusions, and virtualization rights against the customer contract. 2. How the complete solution works The components form a chain. A break at an upstream stage makes every downstream stage incomplete. 1 Base Discovery Finds the host and Oracle database instance and supplies the CI context. 2 GLAS extension Runs OS and Oracle queries and collects option, session, license, user, and overview evidence. 3 Raw GLAS evidence V1 creates normalized raw records; V2 stores large files in a dedicated GLAS data table. 4 Option evaluation Maps detected Oracle features and signals to licensable options and packs. 5 samp_oracle_options Holds evaluated usage, option/model matching, and reconciliation status per Oracle instance. 6 Reconciliation Applies Oracle software models, entitlements, metrics, topology, and contractual rights. Why a discovered Oracle installation is not enough A database installation identifies the base product and version. Oracle options and management packs are licensed capabilities whose use must be determined from feature-level database evidence. GLAS collects that evidence; the scheduled SAM evaluation interprets it. Therefore, a healthy Oracle CI or software installation does not prove that options were collected or evaluated. Collection versus download versus reconciliation Collection writes GLAS evidence into platform tables. Download GLAS Data Collection packages audit/report files for review; the downloaded ZIP is not the input to SAM reconciliation. Evaluation converts feature evidence into option/pack usage. Reconciliation compares those evaluated licensable entities with software models and rights. 3. Required applications, roles, and platform readiness ComponentPurposeWhat to verifyDiscoverycom.snc.discoveryDiscovers hosts and Oracle instances and runs pattern extensions through a MID Server.Licensed/active, schedules work, MID Servers are validated and Up, credentials resolve correctly.Discovery and Service Mapping Patternssn_itom_patternProvides current base and extension patterns.Installed, synchronized, and applicable Oracle/OS patterns are active.CMDB CI Class ModelsSupplies required CI classes and metadata.Current and compatible with the installed Discovery pattern content.Data Collection for Oracle GLASsn_itom_oracleglasProvides GLAS extensions, collection storage, administration, and report download.Installed, active, extensions are present, GLAS collection is not disabled.Software Asset Management Professionalcom.snc.sampNormalization, models, entitlements, evaluation framework, and reconciliation.Licensed/active; content service and normalization are healthy.Oracle Publisher Packcom.snc.samp.oracleOracle-specific models, metrics, calculations, options, management packs, WebLogic, and Java logic.Installed/active; Oracle content and scheduled evaluation jobs exist. Administrative roles discovery_adminConfigure schedules, credentials, patterns, MID selection, and Discovery troubleshooting. In supported installations it contains the GLAS administration capability. sn_itom_oracleglas.glas_adminRead/manage GLAS data and run GLAS report downloads. Use the exact role installed by the GLAS application. sam_admin / sam_userConfigure Oracle models, entitlements, content, and reconciliation or review results according to duties. adminMay be needed for activation, property configuration, and selected mapping administration. Avoid using it for routine operations. Separation of duties: Discovery administrators establish evidence; Oracle DBAs grant and attest read-only database access; SAM administrators define contractual rights and reconcile. Do not make the collection account a database administrator merely to bypass permission testing. 4. Credentials and permissions GLAS normally needs two independent security contexts: an operating-system credential to stage/run collection and an Oracle credential to query the target database. Infrastructure credentials may also be required to establish virtual hardware topology. 4.1 Operating-system account PlatformCredentialMinimum tested capabilityUNIX/LinuxSSHCreate, read, and delete temporary files under /tmp; run ls, cat, and ps; read tnsnames.ora; locate/execute sqlplus.WindowsPowerShell or WMIRemote execution, temporary-file creation/read/delete, process and environment discovery, and access to Oracle client files. PowerShell/WMI is required for database collection.Oracle middlewareSSH plus controlled elevation where requiredFor example, permission to run the required Oracle instance control command through a tightly scoped sudo rule. Account-name and path safety: use a conventional service account and home path. Shell-significant characters in the account, home directory, or generated path can be re-quoted by the remote shell, causing stat/cat “No such file or directory” and “failed to parse file.” Prove create/read/delete behavior from the selected MID Server before scheduling broadly. 4.2 Oracle database account The account needs CREATE SESSION, the ability to run sqlplus against the correct service/container, and read access to every catalog/dynamic performance object used by collection. Request scoped read access; do not grant DBA, broad write permissions, or unrestricted dictionary access by default. Required Oracle read objects — expand/collapse DBA_ADVISOR_TASKSDBA_CPU_USAGE_STATISTICSDBA_ENCRYPTED_COLUMNSDBA_FEATURE_USAGE_STATISTICSDBA_FLASHBACK_ARCHIVE_TABLESDBA_INDEXESDBA_LOBSDBA_LOB_PARTITIONSDBA_LOB_SUBPARTITIONSDBA_OBJECTSDBA_RECYCLEBINDBA_REGISTRYDBA_SQLSETDBA_SQLSET_REFERENCESDBA_SQL_PROFILESDBA_TABLESDBA_TABLESPACESDBA_TAB_PARTITIONSDBA_TAB_SUBPARTITIONSDBA_USERSDMSYS.DM$MODELDMSYS.DM$OBJECTDMSYS.DM$P_MODELDVSYS.DBA_DV_REALMGV$IM_SEGMENTSGV$INSTANCEGV$PARAMETERMDSYS.SDO_FEATURE_USAGEMDSYS.SDO_GEOM_METADATA_TABLEMGMT$TARGETODM.ODM_MINING_MODELODM_DOCUMENTODM_RECORDREDACTION_POLICIESSCHEMA_VERSION_REGISTRYSYS.CDC_CHANGE_SETS$SYS.CDC_CHANGE_TABLES$SYS.DBA_MINING_MODELSSYS.MODEL$SYS.REGISTRY$HISTORYSYSMAN.MGMT_INV_CONTAINERSYSMAN.MGMT_LICENSESSYSMAN.MGMT_LICENSE_DEFINITIONSSYSMAN.MGMT_TARGETSSYSMAN.MGMT_VERSIONSV$ARCHIVE_DEST_STATUSV$BLOCK_CHANGE_TRACKINGV$CONTAINERSV$DATABASEV$DATAGUARD_CONFIGV$LICENSEV$OPTIONV$PARAMETERV$SESSIONV$VERSIONdba_aws Fixed-view note: an Oracle DBA may need to grant access on the underlying V_$…/GV_$… object rather than its public V$…/GV$… synonym. Apply grants in the correct container for multitenant databases and test using the same service name and username that Discovery uses. DBA handoff checklist Create a named read-only GLAS account and grant CREATE SESSION.Provide scoped SELECT access to the objects above, including underlying fixed views where necessary.Confirm the target service/SID, listener reachability, container, and authentication policy.Test representative queries for V$SESSION, V$PARAMETER, DBA_USERS, DBA_FEATURE_USAGE_STATISTICS, and V$OPTION.Record denials as explicit exceptions. A query that fails with ORA-00942 is missing evidence, not an acceptable empty result. 4.3 Additional credentials Oracle Wallet: can be used for supported UNIX collection where configured; validate that the MID/remote account can resolve and access it.Virtualization platforms: VMware, Nutanix, IBM, or Hyper-V credentials may be required so SAM can establish the physical/virtual topology used in processor calculations.CPUQ collection: if used, cpuq.cmd requires a suitable Windows credential and cpuq.sh requires the documented root execution context. 5. Properties that control or influence GLAS PropertyExpected useOperational guidancesn_itom_oracleglas.disable_glas_data_collectionfalse on the MID Server to permit GLAS collection.If true, the extensions intentionally skip collection. After a change, allow MID configuration to refresh before retesting.sn_itom_pattern.enable_large_env_glas_data_collectiontrue enables V2 database collection where supported; false uses V1.Prefer V2 for large database outputs. Validate the matching raw table, not the Discovery payload.sn_itom_oracleglas.isMaskingUserNamesn_itom_oracleglas.isMaskingPortsn_itom_oracleglas.isMaskingIpMasks sensitive values in GLAS output; normally true.Keep masking enabled unless an approved diagnostic requires otherwise. Treat exported reports as sensitive even when masked.glide.discovery.enable_file_trackingTracks files used by pattern operations; normally true.Useful when validating remote-file lifecycle and cleanup.glide.discovery.save_pattern_logRetains detailed pattern logs for troubleshooting.Enable temporarily for a narrow reproduction, then return to the normal setting to limit volume and sensitive data retention.mid.discovery.max_payload_sizeDiscovery payload limit.Do not raise preemptively. Consider only for an explicit payload-limit error after data volume and V2 suitability are assessed. Property-name caution: older installations may retain a legacy GLAS disable-property name. Use the property delivered by the installed GLAS application and active pre-execution script; do not create duplicate properties with conflicting values. 6. End-to-end setup guide Onboard a small representative sample before opening the schedule to the entire estate. Phase A — Establish ownership and scope List the database instances, hosts, cluster/RAC relationships, virtualization platforms, middleware products, and Java scope.Identify Discovery, Oracle DBA, SAM, security, and contract owners.Choose a representative pilot: one standard database plus a complex/RAC or large-output database.Document whether V1 or V2 raw storage will be used and what “fresh” means for the business cadence. Phase B — Install and verify the product stack Install/activate Discovery, pattern content, CMDB CI class content, Data Collection for Oracle GLAS, SAM Professional, and the Oracle Publisher Pack.Confirm the GLAS roles, menus, raw tables, report-download module, Oracle evaluation job, Oracle option models, and reconciliation capability exist.Synchronize current patterns and verify the Oracle base patterns and GLAS extensions are active. Phase C — Prepare MID Servers and network paths Use a validated, Up MID Server with the required IP reachability, DNS, SSH/WinRM/WMI, and Oracle listener routes.Confirm MID capabilities/selection rules do not route the schedule to an unsuitable MID.Set sn_itom_oracleglas.disable_glas_data_collection=false for the selected MID and allow configuration refresh.If the installed GLAS application supports V2 and the output may be large, set sn_itom_pattern.enable_large_env_glas_data_collection=true. Phase D — Create and test credentials Create the OS credential and test it from the actual MID Server against the target.Prove temporary-file create/read/delete plus ls, cat, ps, tnsnames.ora read, and sqlplus execution.Create the Oracle credential and grant the read permissions in section 4.Validate the exact connect descriptor/service/container and representative catalog queries.Add infrastructure credentials needed to determine virtual-to-physical topology. Phase E — Run the pilot Discovery Create or select a tightly scoped Discovery schedule for the target host/database.Run Discovery and confirm the host and cmdb_ci_db_ora_instance are identified before assessing GLAS.Open the Discovery status/pattern log and confirm the appropriate GLAS extension ran without skipped steps or parse errors.Validate raw evidence using the V1/V2 guide in section 8. Phase F — Prepare Oracle SAM data Confirm Oracle database installations are normalized to the correct Oracle software models.Review Oracle option and management-pack software models and their database-option association/conditions.Create/import entitlements using the correct publisher, product, metric group, license metric, quantities, agreement type, and contractual constraints.For Named User Plus, validate client access/user evidence. For Processor calculations, validate hardware/core and virtualization topology.Configure Oracle reconciliation scope and any approved virtualization aggregation/host-affinity behavior according to contract interpretation. Phase G — Evaluate, reconcile, and sign off Run SAM - Evaluate database option usage from Oracle GLAS data after raw evidence is present.Inspect samp_oracle_options for the pilot instance: option, current use, usage timestamps, software model, and licensable status.Run Oracle reconciliation.Validate is_reconciled, license/software-model result links, and licensed/unlicensed outcomes.Obtain joint DBA/SAM confirmation before expanding the schedule. 7. Which patterns run, and when GLAS pattern/extensionExtendsOutcomeOracle GLAS Data CollectionOracle DB On Unix; Oracle DB On WindowsNormal-volume database GLAS evidence (V1 path).Oracle GLAS Data Collection V2Oracle DB On Unix; Oracle DB On WindowsLarge/high-volume database evidence written to a dedicated data table.Collect Middleware Data for WebLogicWebLogicWebLogic GLAS evidence.Collect Middleware Data for TuxedoTuxedoTuxedo GLAS evidence.Data Collection for Non-SQLLinux ServerOracle non-database software evidence.HW Data Collection for Non-SQLWindows OS - ServersWindows hardware context for non-SQL Oracle software.Java InstallationStandalone patternJava installation evidence used by Oracle SAM analysis. Extension rule: the GLAS database extension is reached only after the matching base Oracle database pattern is selected and progresses far enough. Diagnose base-pattern identification, credential, and connection failures before modifying GLAS content. Do not recreate a legacy option extension Current GLAS database collection is expected to provide Oracle option evidence. If an older, separately named Oracle option extension is absent, do not recreate or clone it. Confirm the active GLAS extension, installed content, disable property, and actual execution log. 8. V1 versus V2 raw-data storage V1 — record-oriented raw tables cmdb_ci_orcl_vsessioncmdb_ci_ora_lms_detailcmdb_ci_ora_lms_overviewcmdb_ci_orcl_optionscmdb_ci_orcl_dba_userscmdb_ci_orcl_vlicense Validation: filter by the Oracle instance relationship/correlation and confirm recent inserts/updates. For options, cmdb_ci_orcl_options is the critical source evidence. V2 — large-file raw table sn_itom_oracleglas_glas_data_for_database Important fields include hostname, dbname, type, order, content, and oracle_instance. Expected types include ORCL_OVERVIEW, ORCL_DETAILS, ORCL_LICENSE, ORCL_SESSION, ORCL_OPTIONS, and ORCL_DBA_USERS. Validation: check recent rows for the target database, verify all expected types, ordered chunks, non-empty content, and the correct instance reference. Expected V2 behavior: V2 writes GLAS data directly to its table from the MID path, so the large GLAS content is not expected in the normal Discovery payload. Do not diagnose an empty payload segment as V2 failure when the V2 table is populated. Scope note: V2 changes the database collection/storage path. Middleware and Java collection continue through their applicable patterns. 9. Oracle Publisher Pack configuration The publisher pack supplies Oracle-specific licensing logic. It can assess Oracle Database, database options, management packs, WebLogic, and Java, provided the technical evidence and contractual data are complete. 9.1 Software models and discovery matching Ensure database installations normalize to the intended Oracle Database software models.Review option and management-pack models separately from the base database model. Options/packs produce separate compliance positions.Validate each option model’s Oracle database-option association and any install/version conditions used to match a samp_oracle_options record.Do not create duplicate custom models when delivered content already represents the product; repair normalization/content alignment first. 9.2 Entitlements and license metrics AreaConfiguration checkPublisher/productUse the normalized Oracle publisher/product and the correct database, option, or pack model.Metric groupUse the Oracle metric group and the contractually correct metric, such as Named User Plus, Processor, or Employee.Option/pack metricAlign with the associated database licensing basis unless the contract explicitly provides another basis.Named User PlusValidate client access/user evidence, minimums, and allocation/consumption rules.ProcessorValidate processor/core counts, core factors, host/cluster/vCenter boundaries, and virtual-to-physical relationships.AgreementRepresent the correct agreement type, including ULA where applicable, plus quantities, dates, restrictions, and upgrade/downgrade rights. 9.3 Virtualization settings Oracle reconciliation can aggregate consumption at ESX host, ESX cluster, or vCenter scope according to com.snc.samp.oracle.reconlevel. Where contractually valid and configured, com.snc.samp.oracle.hostaffinityenabled affects host-affinity treatment at vCenter scope. These properties alter reconciliation scope; they do not fix GLAS collection. Have the licensing owner approve the intended setting before changing it. 10. How samp_oracle_options drives reconciliation samp_oracle_options is the evaluated, per-instance licensable-entity layer between raw GLAS signals and Oracle license calculation. It is not merely a copy of V$OPTION. Evaluation logic: delivered option sets define which licensable options/packs apply; feature-to-option mappings and usage rules interpret raw GLAS evidence; the evaluation job updates the option rows; the Oracle calculator then matches those rows to option software models and entitlements. Field/relationshipMeaningHow to interpret itinstanceOracle database instance being evaluated.Must resolve to the same instance/install context supplied by Discovery.option / nameThe Oracle option or management pack.Should correspond to delivered Oracle content/mapping, not an ad hoc label.currently_usedCurrent evaluated usage state.“In Use” must be traceable to GLAS evidence and rules. “Not in Use” can mean valid non-use or missing/stale evidence; check timestamps and source first.first_usage, last_usage, last_sample, sample_interval, total_samplesUsage and sampling history.Use to detect stale evidence, sparse collection, and a state that no longer reflects the collection cadence.detected_usage / detected_usage_typeUnderlying detection result/category.Helps explain why a rule marked the option used; review with feature mappings and source signals.licensableWhether the evaluated entity enters licensing calculation.A detected feature does not automatically mean an independently licensable option.software_modelMatched Oracle option/pack software model.Empty usually indicates model/content/condition or base installation normalization mismatch.is_reconciledWhether reconciliation processed the row.False after evaluation means reconciliation has not run, failed, or excluded the entity/scope.software_model_result / license_metric_result / product_resultLinks to reconciliation outcomes.Follow these records to see consumption, rights, and calculation results.unlicensed_optionThe option was evaluated as licensable but no adequate license position covered it.Investigate model match, entitlement scope/quantity, metric, and topology; do not suppress technical evidence. Feature mapping and ambiguity Delivered mappings in samp_feature_option_mapping associate Oracle features with options and supported database versions. If one feature can represent more than one option, resolve the delivered ambiguity in samp_option_for_feature_inuse using an administrator-approved choice, then rerun the evaluation job. One detected feature should map to only one selected licensable option in that decision. Do not manually force currently_used: the evaluation job resets/recalculates option state from evidence and mappings. Fix the evidence, mapping, or model condition and rerun the job. Myth: samp_oracle_feature_usage must be populated before options work Not necessarily. Do not use that table alone as the success criterion for current GLAS processing. Validate the active architecture: V1/V2 raw evidence, the evaluation job, feature/option mappings and views, and the resulting samp_oracle_options records. 11. Layered validation checklist Stop at the first failed layer. Downstream reruns do not compensate for an upstream gap. LayerEvidence to inspectPass condition1. MIDMID status, validation, capability/selection, ECC activity, GLAS disable property.Correct MID is Up, consumes output work, returns input, and collection is enabled.2. Host/base OracleDiscovery status, base pattern, host CI, cmdb_ci_db_ora_instance.Target instance is identified and updated without base-pattern failure.3. GLAS executionPattern log/steps, remote commands, Oracle queries, file staging/parsing.Correct GLAS extension runs and finishes without skipped collection or parse/query errors.4. Raw evidenceV1 raw tables or V2 GLAS database-data table.Recent, non-empty, instance-linked option/session/license/user/overview evidence.5. EvaluationScheduled job execution/log and samp_oracle_options.Job succeeds; relevant options/packs exist with current sampling and explainable usage state.6. Model matchNormalized DB installation, option mapping, software_model.Each licensable in-use entity matches the intended Oracle model.7. Reconciliationis_reconciled, result links, rights consumed/available, unlicensed option.Calculation completes with correct metric/topology and outcomes are traceable to contract data. Optional GLAS report download Users with admin or GLAS administrator access can use Oracle GLAS Data Collection → Download GLAS Data Collection. A completed download typically contains files such as ORCL_V$SESSION.csv, ORCL_OPTIONS.csv, ORCL_DBA_USERS.csv, ORCL_DETAIL.csv, ORCL_V$LICENSE.csv, and ORCL_OVERVIEW.csv. Review execution in sn_itom_oracleglas_job_log. Protect the package as audit-sensitive data. 12. Troubleshooting decision guide Open the symptom that matches the first broken layer. A. Oracle instance is not discovered Confirm the host is discovered and the correct base Oracle pattern is selected.Test the OS credential from the selected MID.Verify Oracle processes, environment, oracle_home, inventory, listener/service information, and sqlplus availability.Fix the base Discovery result before investigating GLAS; an extension cannot enrich an instance that never exists. B. Base Oracle Discovery works, but the GLAS extension does not run Verify Data Collection for Oracle GLAS and current pattern content are installed.Confirm the applicable GLAS extension and its base-pattern link are active.Confirm sn_itom_oracleglas.disable_glas_data_collection=false on the MID that actually ran the job.Check pattern pre-execution results and schedule/MID selection.Refresh MID configuration and rerun one target. Do not clone or recreate legacy patterns. C. Pattern runs, but raw GLAS tables are empty First determine whether the property selects V1 or V2; inspect the matching storage table.Read the pattern step log for Oracle query, remote file, parsing, and output-size errors.Run representative Oracle queries with the exact Discovery credential and service/container.Test temp-file create/read/delete and path quoting with the exact OS account.Validate ORCL_OPTIONS specifically. A successful overview file does not prove option collection succeeded. D. V2 appears absent from the Discovery payload This can be expected. Query sn_itom_oracleglas_glas_data_for_database for the target database and expected content types. V2 bypasses the normal large Discovery payload for GLAS content. Diagnose only if those table records are absent, incomplete, stale, or unlinked. E. Raw GLAS evidence exists, but samp_oracle_options is empty Run/check SAM - Evaluate database option usage from Oracle GLAS data.Confirm source evidence links to the correct Oracle instance and is recent.Review the option set, samp_feature_option_mapping, supported database version range, and any unresolved samp_option_for_feature_inuse choice.Review job errors before reconciliation. Reconciliation is not the process that creates missing source evidence. F. Options exist but all show Not in Use Compare last_sample/last_usage with the expected Discovery cadence.Trace the feature/rule/signals back to raw ORCL_OPTIONS, detail, session, and related evidence.Check for query failures that produced partial rather than complete collection.Resolve ambiguous feature mapping, then rerun evaluation.Do not manually edit the usage state; it will be recalculated. G. Usage is correct, but software_model is empty Verify the base Oracle installation is normalized and linked to the correct database discovery model.Confirm the delivered option/pack software model exists and is active.Review the model’s database-option association, version, edition, and install-condition match.Update content/normalization as appropriate, reevaluate, and reconcile. H. is_reconciled=false or no result links Confirm the evaluation completed before reconciliation.Check reconciliation scope, job state/logs, licensable flag, and software model match.Resolve job failure/exclusion, then rerun Oracle reconciliation. I. Option is marked unlicensed or consumption looks too high Follow the software-model and license-metric result links.Confirm entitlement product/model, metric group, metric, quantity, dates, restrictions, and allocations.Validate base DB and option metric alignment.For Processor metrics, inspect virtual machine → host → cluster/vCenter topology, processor/core counts, core factors, reconciliation level, and approved host-affinity behavior.For Named User Plus, validate client access evidence and contractual minimums.Do not remove or falsify technical usage to resolve a rights deficit. J. GLAS report download fails Verify admin or GLAS administrator access.Review sn_itom_oracleglas_job_log.Confirm raw collection exists for the requested scope and the report job can read it.Treat download failure separately from SAM evaluation; one may succeed while the other fails. 13. Common error signatures Error/symptomMost likely layerActionORA-01017Oracle authenticationCorrect credential, case, password policy, wallet, or authentication mode; retest from the MID path.ORA-00942 for V$SESSION, V$PARAMETER, DBA_USERS, etc.Oracle object permissions/containerGrant scoped read access on the correct object/underlying fixed view in the correct container. Retest as the GLAS account.ORA-12154TNS resolutionCorrect connect descriptor, tnsnames.ora path/readability, environment, and service name.ORA-12504 / ORA-12514Listener/service registrationCorrect SERVICE_NAME/SID and listener registration. A fallback connection is diagnostic, not a substitute for correct configuration.sqlplus: command not foundOS/Oracle environmentCorrect ORACLE_HOME/PATH, inventory detection, client installation, and executable permission.No such file or directory, stat/cat, then failed to parse fileRemote temp path/shell quotingInspect the literal generated path and quotes; test create/read/delete; remove shell-significant account/path characters where feasible.Payload length exceeds limitCollection volumeAssess V2 first. Change payload limits only after impact review and only for the explicit error.ECC output remains readyMID consumption/selectionVerify the named MID is Up, validated, connected, selected, and polling; inspect MID agent logs.ORCL_OPTIONS missing while overview existsPartial GLAS collectionInspect option-query grants and option-file parse steps specifically. Do not accept the overview file as proof of complete collection. 14. Safe recovery and rerun sequence 1. Correct accessFix OS account/path, Oracle grants, service/container, and MID reachability. 2. Rediscover one instanceCapture a clean, narrow pattern log and avoid estate-wide noise. 3. Prove raw evidenceVerify V1/V2 option and supporting evidence for that instance. 4. Evaluate optionsRun the Oracle GLAS option-usage evaluation job. 5. Inspect model matchVerify current use, timestamps, licensable flag, and software model. 6. ReconcileRun only after upstream proof; validate rights and result links. Never start with reconciliation when raw evidence is missing. It can only calculate from available evaluated entities; it cannot recover skipped Oracle queries or failed files. 15. Operational controls and known boundaries Collection cadenceSchedule GLAS often enough to keep last_sample and usage evidence meaningful. Coordinate long/high-volume queries with DBAs. Data sensitivitySession, user, network, and configuration evidence can be sensitive. Keep masking on, restrict roles, control downloads, and apply retention policy. Technical versus legal resultGLAS detects technical use. Contracts determine whether that use is licensable and how it is counted. No standard uninstall remediationOracle options/packs do not use the ordinary “Remove Unallocated/Unlicensed Installs” remediation. Handle disablement through DBA-approved Oracle procedures. Topology qualityA correct in-use signal can still yield a wrong Processor position when host/cluster/vCenter relationships or CPU/core data are incomplete. Change controlRecord property, pattern-content, grant, model, mapping, entitlement, and reconciliation-scope changes with before/after evidence. Recommended health indicators Percentage of in-scope Oracle instances with GLAS samples inside the agreed freshness window.Instances missing one or more expected V1/V2 evidence types.Option evaluation job success and duration trend.Licensable in-use option rows without a software model.Evaluated option rows not reconciled after the latest Oracle reconciliation.Unlicensed options, with cause separated into missing rights, model mismatch, metric configuration, or topology. 16. Evidence package for escalation Provide a small, redacted, time-correlated package. Do not include credentials, unmasked exports, or unnecessary customer identifiers. Target type and anonymized instance/host reference; whether the problem affects one or many instances.Selected MID, schedule time window, Discovery status, base pattern, GLAS extension, and V1/V2 property values.Relevant pattern-step log lines showing the first failure, not the entire unrestricted log.Oracle error text and results of representative object-access tests using the same GLAS account.Evidence that the corresponding V1/V2 raw table is populated or empty, including timestamps and linkage state.Option evaluation job result and representative redacted samp_oracle_options fields.Reconciliation job/result references and the affected model/metric/topology summary if the issue is downstream. 17. Official references and further reading Oracle GLAS data collection using patterns — prerequisites, patterns, permissions, V1/V2 storage, and collected objects.Enable the V2 collection method — high-volume database collection properties.Download Oracle GLAS data — report output and job-log location.Oracle options and management packs — evaluation and reconciliation behavior.Oracle feature-to-option mapping — feature mapping and ambiguity resolution.Oracle Publisher Pack — supported Oracle products and licensing capabilities.SAM Publisher Packs — publisher-pack activation overview.GLAS data collection and Oracle options/management packs — first-party technical walkthrough.KB2699169 — GLAS tables not populated when Oracle home is missing/incorrect.KB0752483 — Oracle option records not updating from Discovery.KB3051341 — cloud/IP-based Discovery boundary for Oracle GLAS. 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