Incident continues in queued mode in advanced work assignment (AWA) after max wait time duration is reachedIssue ProblemIncident continues in queued mode in advanced work assignment (AWA) after max wait time duration is reached and needed to be cancelled Steps to reproduce Go to Advanced Work Assignment > Settings > QueuesOpen the queue used to handled the incident items and set max wait time = 1 minCreate an incidentObserved the item is still in queued after the one minute is reached ReleaseGenericCauseRoot CauseThe system property glide.awa.bypass_max_wait_time.enabled was set to true, which overrides the max wait time duration configured in the AWA queue, causing incidents to remain queued beyond the specified duration. Also the Reassignable flag was set to true on the reject reasons.ResolutionSteps to Resolve 1. Go to sys_properties.list2. Search by: glide.awa.bypass_max_wait_time.enabled3. Set that property to false4. Go to Advanced Work Assignments / Settings / Reject Reasons5. For the time out entry set reassignable = false For more information about the property review:Properties for Advanced Work Assignment Related LinksProperties for Advanced Work Assignment