Post Chat Survey Does Not Trigger After Live Agent Conversation on WhatsApp Issue ProblemAfter testing with a user who had a conversation with a Live Agent using WhatsApp, the satisfaction survey was not sent Steps to reproduce Start a conversation using WhatsAppWhen the conversation ends, not survey was triggered ReleaseGenericCauseRoot CauseThe survey was not properly configured for the WhatsApp queue, resulting in the post-chat survey not being triggered. ResolutionSteps to Resolve Create a new survey under sys_cs_survey tableBe sure that survey is assigned to the relevant queue Note: By default the queue field is not on the form. You need to add manually or update from sys_cs_survey.list Go to the WhatsApp queueGo to the related list: Post Chat SurveyClick NewCreate the record using the 'survey' created on step #1 and be sure the type is Post-Chat' Note: By default the type field is not on the form. You need to add manually