Agent does not appear in Agent capacity list Issue ProblemAn agent does not appear in the Agent capacity list. Steps to reproduce Go to awa_agent_presence_capacity.listSearch by the agent namenothing is there ReleaseGenericCauseRoot CauseThe agent was not recorded in the awa_agent_presence_capacity table because it was a new agent and had not previously used their status in the workspace. Using the status means, be available from the workspace ResolutionSteps to Resolve1. Ensure the agent uses the status from the workspace (e.i. Moving to available), as this action records the agent in the awa_agent_presence_capacity. 2. After the agent updates their status in the workspace, verify that the agent's record appears in the Agent capacity list.