How to know the amount of assist consumed by a skill. Example: Summarize button on standard ticket page requires 500 assistsIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } "Standard ticket summary" Now Assist Skill shows extremely high assist consumption in in usage statistics. According to the Subscription Management dashboard it has subscription ratio 500 However the skill generates just a summary of one request. As per sys_gen_ai_usage_log the same operation required 1 assist in May. But starting from July it costs 500 assists. Can you clarify and correct the usage and assist with consumption data accordingly for any given skill? Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } NA Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Resolution The explanation provided by the DEV and Pricing teams confirms that the observed behavior is expected and not a product defect. The Standard Ticket Summary skill was officially incorporated into the assist consumption model in July 2026 and is configured to consume 500 assists per execution. Prior to the mapping update, the skill was not fully configured in the SKU metadata. As a result, executions of the skill defaulted to consuming 1 assist, which is why customers observed lower assist consumption in sys_gen_ai_usage_log before July 2026. After the mapping was updated in July 2026, the skill began consuming its intended value of 500 assists. Skill Details AttributeValueFeatureStandard ticket summaryFeature IDe140df2e34503610f8770fc8c6ca48afAssists Consumed500TypeGen AIRelease IntroducedJuly 2026 Outcome The increase observed in sys_gen_ai_usage_log beginning in July 2026 is expected behavior. The previous consumption value of 1 assist was a result of the skill not yet being mapped to its intended assist value in the SKU metadata. Once the mapping was added, the platform correctly began charging 500 assists per execution. Determining Assist Consumption for Other Skills If assist consumption for another skill needs to be verified: Navigate to the sys_gen_ai_feature_mapping table.Locate the desired feature/skill record using the name field.Copy the Sys ID of the feature mapping record.Navigate to the sku_metadata table.Query the table using: Column values CONTAINS <sys_id from sys_gen_ai_feature_mapping> 6. Open the matching SKU metadata record. Review the assist consumption value defined for that feature. Note: The Sys ID used in the sku_metadata lookup should be the Sys ID of the corresponding record in the sys_gen_ai_feature_mapping table, not the Feature ID value.