Disabling or Hiding "Propose a new standard change template" menu option in the change requestIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } How to disable or hide "Propose a new standard change template" menu option in the change request. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Australia Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The menu options originate from the script include "SowChangeCardsSNC" in the method "getOverflowValues". Override the method "getOverflowValues" in "SowChangeCards" and remove the option, or add additional logic to determine when to display. Example: To hide “Propose a new standard change template”, comment out this line: // returnVals.push({'id': 'propose', 'label': SowChangeCardsSNC.PROPOSE_TEMPLATE, 'disabled': !proposalGr.canCreate(), 'canCreateProposal': proposalGr.canCreate()}); To disable “Propose a new standard change template”, set the disable to true: returnVals.push({'id': 'propose', 'label': SowChangeCardsSNC.PROPOSE_TEMPLATE, 'disabled': true, 'canCreateProposal': proposalGr.canCreate()}); Here is an example of the "SowChangeCards" script that disables this menu option: var SowChangeCards = Class.create(); SowChangeCards.prototype = Object.extendsObject(SowChangeCardsSNC, { type: 'SowChangeCards', getOverflowValues: function() { var returnVals = []; var modelGr = new GlideRecord('chg_model'); var proposalGr = new GlideRecord('std_change_proposal'); returnVals.push({'id': 'propose', 'label': SowChangeCardsSNC.PROPOSE_TEMPLATE, 'disabled': true, 'canCreateProposal': proposalGr.canCreate()}); returnVals.push({'id': 'edit', 'label': SowChangeCardsSNC.EDIT_TEMPLATE, 'disabled': true, 'canEditModel': modelGr.canWrite(), 'canCreateProposal': proposalGr.canCreate(), 'modelLabel': SowChangeCardsSNC.EDIT_MODEL, 'templateLabel': SowChangeCardsSNC.EDIT_TEMPLATE}); return returnVals; } });