How to deactivate Out Of Box Agents <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue: How to effectively disable out of box AI agentsRoot Cause:Out of box AI agents are protected by read-only policies, and direct modification or disabling is not recommended due to potential dependencies on other agents or workflows. The root cause involves managing agent availability through configuration rather than direct deactivation.Steps to Resolve:1. Navigate to Conversational Interfaces > Assistant Designer to access the relevant assistant profile.2. Open the assistant profile associated with the AI agents in question.3. Review the list of associated AI agents and remove any agents that are not required. This ensures the agents are no longer accessible or triggered by users.4. Configure User Access and Data Access settings for each AI agent to define permitted user roles and control execution permissions. Avoid disabling core AI agents directly, as they may be required by dependent agents or workflows. Instead, rely on protection policies to maintain functionality.Additional Information:- Refer to the following documentation for details on AI agent security and access control:- AI Agent security implementation: https://www.servicenow.com/docs/r/intelligent-experiences/aia-security-implementation.html- Access control enhancements: https://www.servicenow.com/community/now-assist-articles/latest-access-control-security-enhancements-for-ai-agents-and/ta-p/3374036- Role masking: https://www.servicenow.com/docs/r/yokohama/intelligent-experiences/aia-role-masking.html