Workforce Optimization for ITSM: Deprecation and End of Support<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } SummaryApplies to: Workforce Optimization for ITSM (com.snc.wfo_itsm) ServiceNow is deprecating Workforce Optimization for ITSM. Beginning with the Brazil release, the application will no longer be deployed or activated on new instances.Support ends October 2029, provided you have an active subscription. Support will not extend beyond October 2029 regardless of subscription term.The application will not be removed from instances where it is currently active, and no existing data is deleted. Most customers do not need to take action. If your teams are not actively using this application, this article is informational only. This affects only the ITSM version. Deprecation begins Brazil release, no longer deployed or activated on new instances. Remains active on existing instances, including through release-family upgrades.If you are not using it No action is required. The application will remain in your instance and can be left as-is. If you are using it There is no direct replacement product.