Operational Technology DependenciesThe following tables describe the application dependencies required for Operational Technology (OT) device management and OT vulnerability management.OT device managementFor a full view of your OT device data and its management, you need the applications and features in the following table.Note: OT licenses for Operational Technology Service Management (OTSM) apply to OTSM, not ITSM. When using any of the OT applications, customers are billed once under a unified charge and are not double-billed for both ITSM and OTSM.OT device management applicationsApplication/FeatureDescriptionOperational Technology Manager (sn_ot_foundation)Creates the foundational data and relationships that enable your enterprise to use the Operational Technology Management solution.For more information, see Operational Technology Manager.IT Discovery for OT Networks (sn_otsm_discovery)Discovers IT class OT devices. These devices are located in designated Purdue levels within your Industrial Control System (ICS) networks. IT class items include switches, routers, and computers that exist both in data centers and in your factories.For more information, see IT Discovery for OT Networks.OT Enhanced Access Control (sn_ot_enhanced_acl)Implements data filters, deny unless access control rules (ACLs), and ACL query rules to help improve system security.For more information, see Enhanced Access Control for Operational Technology.OT Manager Foundation (sn_otm_gen_ai)Uses generative AI to help streamline processes in the Industrial Workspace related to your OT device data.For more information, see OT Manager Foundation.OT Asset Management (com.sn_otam)A specialized offering within the suite of Enterprise Asset Management solutions for managing OT and Operational Equipment (OE) assets. With OT Asset Management, you can effectively manage the lifecycle of OT and OE assets.For more information, see OT Asset Management.Operational Technology Change Management (sn_ot_chg_mgmt)Enables your team members to work collaboratively on changes to OT devices or industrial equipment configurations.For more information, see Operational Technology Change Management.Recommended Actions for Operational Technology Service Management (sn_otsm_ra)Enables you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Industrial Workspace, including OT incidents.For more information, see Recommended Actions for OTSM.ServiceNow Otto for OT Service Management (sn_otsm_gen_ai)Enables teams to summarize OT incident details and generate incident resolution notes to share with other users.For more information, see ServiceNow Otto for OT Service Management.OT HealthAllows you to ingest events and create alerts for OT devices. It helps in prioiritizing alerts in the context of production processes and respond to OT incidents.Note: OT Health is currently an Innovation Lab application. For more information and a documentation PDF, see the Operational Technology Health store listing.OT vulnerability managementFor a full view of your OT vulnerability data and its tracking, you need the applications and features in the following table.OT vulnerability management applicationsApplication/FeatureDescriptionOperational Technology Vulnerability Response (sn_otvr)Enables effective prioritization and remediation of OT device vulnerabilities at the site level. By using the CMDB relationships of OT devices, vulnerable devices or items can be prioritized based on the criticality of the production process they automate.For more information, see Operational Technology Vulnerability Response.Hardware Vulnerability Assessment (sn_otvr_pro)Enables you to assess the firmware vulnerabilities of the OT devices in inventory and create vulnerable items (VIs, VITs) against the impacted OT devices.For more information, see Operational Technology Hardware Vulnerability Assessment.Vulnerability Solution Management (sn_vul_solution)Automates the correlation of vulnerabilities in your environment with the solutions that can remediate them. It identifies the patches, configuration updates, and controls with the highest impact for your organization, eliminating the need for manual research.For more information, see Vulnerability Solution Management.Operational Technology Manager (sn_ot_foundation)Creates the foundational data and relationships that enable your enterprise to use the Operational Technology Management solution.For more information, see Operational Technology Manager.OT Enhanced Access Control (sn_ot_enhanced_acl)Implements data filters, deny unless access control rules (ACLs), and ACL query rules to help improve system security.For more information, see Enhanced Access Control for Operational Technology.OT Manager Foundation (sn_otm_gen_ai)Uses generative AI to help streamline processes in the Industrial Workspace related to your OT device data.For more information, see OT Manager Foundation.