Calling an AI agentic from Now Assist Panel is not getting the current record to analyze - Support and Troubleshooting

Calling an AI agentic from Now Assist Panel is not getting the current record to analyze Issue Created a custom agentic and called on a change request record via script and when it is call, the Now Assist Panel (NAP) is not picking the change number

Steps to Reproduce

Create a custom agentic for a change request Create a script to call the agentic on the change request UI using an event nowassist:open_utility_menu The NAP is opened but the context for the change request number is not set on the NAP asking for the change request number even the user is on the change record.

Release Generic

Cause The trigger for the agentic does not have the context for the change request number

Resolution Go to agentic definition on AI studio Go to Add Triggers Edit the trigger defined and add the context to get the change request number. Something like this: "Triggering this agent for ${number}" Note: Number is the field for the change request number Save