Leap homepage says "GenAI skill not activated!" eventhough the "Leap Installer skill" is active in Now Assist Admin Workspace<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue Description The LEAP homepage shows "GenAI skill not activated!" even though the Leap Installer skill is Active in the Now Assist Admin Workspace. Root Cause The homepage banner is driven by the LEAP property are_gen_ai_skills_enabled, which should flip to true automatically when the Leap Installer skill is activated. In affected cases, activation completes successfully, but this property is not updated, leaving the homepage showing "not activated" even though the skill is functionally active. Verification Steps Before applying the fix, confirm this is the same issue: Step 1: Confirm the skill is Active in Now Assist Admin Workspace Use any one of the following: Navigation: Admin > Now Assist Admin > Now Assist Skills > Technology > ITOM > LEAP Installer — check that it shows the Active badge.[or] Direct URL: https://<your-instance>.service-now.com/now/now-assist-admin/skill-detail/4ce1c2a37763311087bc0d822b5a99f6/a78593c947e95610053815b4f16d438b (replace <your-instance> with your instance name)[or] From LEAP UI: Click the "Now Assist Admin Workspace" button/link on the LEAP homepage. Step 2: Check the LEAP Job Tracker table Open sn_itom_leap_job_tracker.LIST.Filter by Type = activation, sort by Created (newest first).Confirm a record was created around the time the LEAP Installer skill was activated (regardless of Status — ready, in_progress, success, failed, or cancelled). Both conditions must be true to match this issue: LEAP Installer skill is Active (Step 1), andAn activation record exists in the Job Tracker (Step 2). If either is not true (skill not active, or no activation record at all), this is a different issue — do not use this article. Resolution Steps Note: You need the sn_itom_leap.leap_admin role to change a Leap Property value. Without this role, the record will appear read-only. Open sn_itom_leap_properties.LIST.Filter Key = are_gen_ai_skills_enabled, Project = Default.If found: set Value = true and save. If not found, or Project doesn't match: escalate to LEAP development before manually creating the record.Refresh the LEAP homepage (hard refresh) and confirm the banner is gone.