Broken links in AI Search results in the portal - Search Source<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } If you are experiencing faulty or broken links when searching for Catalog Items or Order Guides via AI Search in a portal, here is something you can check: Navigate to the Search Source entry for the portal in question. You will see the name of the portal catalog, the indexed source, and a list of conditions for which items are to be considered as results. Check in the Related Lists section for AI Search Results Action Configurations [sp_ai_search_results_action_config]. If you don't see this, configure Related Lists to show this. Make sure that there are no entries that contain Sys ID's instead of portal names. These might be broken or old references to portals that are no longer in use. If you find any, you can remove or replace them with portals that are in use. If you notice any that are empty, try populating them with the value of the Portal you are troubleshooting.