Catalog Item name missing for REQ records in the My Request page after enabling Enhanced Request ExperienceIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } On instances where Enhanced Request Experience (EMRE) is enabled in Employee Center, the Catalog Item name/details do not appear for REQ (Request, sc_request) records under the "My Requests" page — even though this information was visible in the legacy My Requests experience. Because the Catalog Item name isn't present on the REQ card, the keyword search on "My Requests" cannot find or filter requests by Catalog Item name; searching by item name returns no results Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Any Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } A single Request (sc_request, REQ) can contain multiple Requested Items (sc_req_item, RITM). The Catalog Item field is associated with the RITM record, not the parent REQ record — sc_request has no field to hold Catalog Item information. The "For You" Request Filter Configuration for the My Requests page is normally set up to include both sc_request and sc_req_item as sources. However, the OOB Request Filter Condition on the sc_req_item source excludes any RITM whose parent REQ is already assigned to (Requested For) or opened by the current user — which is the normal case for a user viewing their own requests. As a result, only REQ records populate the "My Requests" list for that user, and RITM records (which do carry Catalog Item information) are filtered out. Because the list only ever displays REQ records, and REQ has no Catalog Item field: The Catalog Item name/details cannot be shown on the request card.The keyword search on My Requests cannot match Catalog Item name, since search only matches fields present on the displayed record type (REQ). This is expected, by-design behavior of Enhanced Request Experience — not a defect introduced by upgrade, and not fixable by aligning Request Source configuration alone. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } If Catalog Item name/details need to be visible under My Requests, reconfigure the filter/source so RITM records surface instead of, or alongside, REQ records (RITMs carry the Catalog Item): Navigate to the Request Filter Conditions (sn_ex_sp_request_filter_conditions) for the sc_request source on the relevant Request Filter Configuration (e.g. "For You"). Deactivate this filter condition — only required if RITMs should fully replace REQs in the list; skip this step to keep both record types shown together.Navigate to the Request Filter Conditions for the sc_req_item source on the same Request Filter Configuration, and remove the conditions excluding RITMs whose parent Request's Requested For / Opened By matches the current user.Navigate to the Request Source configuration (sn_ex_sp_request_source) used for the Requested Item ("Service Catalog Requested Item Portal") and add the Item field to the Description Fields list, so the Catalog Item name is included on the card and becomes searchable. Important trade-off: once RITMs are surfaced, the list changes from one row per REQ to one row per RITM — a multi-item Request will then appear as multiple rows instead of a single row. Notes: These changes apply to the "For You" filter only. The "For Other" filter needs the equivalent changes, including creating a Request Filter Condition for the sc_req_item table if one doesn't already exist there.