The user.manager field is showing as empty when opening the "Pending Approval" module for Time sheets - Known Error

The user.manager field is showing as empty when opening the "Pending Approval" module for Time sheets Description The user.manager field is showing as empty when opening the "Pending Approval" module for Time sheets.

Steps to Reproduce

1. Impersonate a user with submitted time sheets 2. Go to Time Sheet > Pending Approval 3. See the filter shows empty for User.Manager

Workaround The TimecardAjax Script Include's getUserandDelegators() function was changed from GlideRecord to GlideRecordSecure. GlideRecordSecure is not supported in the sandbox environment. As a result, the user.manager lookup silently returned an empty value instead of throwing a visible error. An ACL already restricts execution of TimecardAjax methods to users with the timecard_user role, so GlideRecordSecure was redundant for this use case, and reverting to GlideRecord introduces no additional security exposure. Fix: Update Set: sys_remote_update_set_0b76688dfff103103338ffffffffff6b.xml ( link ) Change from updateset: Reverts getUserandDelegators() in the TimecardAjax Script Include from GlideRecordSecure back to GlideRecord.