Download Hardware Content Jobs are running but data is not downloadinginto content tablesIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } We see the Jobs are running on weekly basis but the 'Last Updated On' date is not updated and the tables do not have the latest content data downloaded Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Any Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The 'glide.cmdb.canonical.url' property was incorrectly configured to use a proxy endpoint, causing API download failures. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } From the System Logs, we see below error: [CanonicalRepo] Error occurred downloading from server table [ham_server_hw_device_type] to client table [sn_hamp_hw_device_type] Transaction logs will have errors like below: 2026-06-30 21:08:59 (250) worker.2 worker.2 txid=c08f7079cf75 JobExecutor Completed: Get Central Messages in 0:00:00.028, next occurrence is 2026-07-01 04:09:29, id=b4bee5cf1bf711506d37a82fe54bcb1f tr=1 pr=100 re=30 po=1782878939 la=0.2122026-06-30 21:08:59 (463) worker.3 worker.3 txid=c08f7079cf75 DataServicesJob Downloading data for table: sn_hamp_hw_device_type2026-06-30 21:08:59 (471) worker.3 worker.3 txid=c08f7079cf75 SSI_8e685c1747a01200c17e19fbac9a7106 *** Script: [CanonicalRepo] Attempting to download from server table [ham_server_hw_device_type] to client table [sn_hamp_hw_device_type]2026-06-30 21:08:59 (475) worker.3 worker.3 txid=c08f7079cf75 SSI_8e685c1747a01200c17e19fbac9a7106 *** Script: [CanonicalRepo] Schedule Record Count: 1 for table: 75f6b4a453d01010249addeeff7b127c2026-06-30 21:08:59 (476) worker.3 worker.3 txid=c08f7079cf75 SSI_8e685c1747a01200c17e19fbac9a7106 *** Script: [CanonicalRepo] delta timestamp= before download2026-06-30 21:08:59 (478) worker.3 worker.3 txid=c08f7079cf75 SSI_8e685c1747a01200c17e19fbac9a7106 *** Script: [CanonicalRepo] Downloading from endpoint: https://sncdataservices.api-proxy.service-now.com/api/now/table/ham_server_hw_device_type?sysparm_query=ORDERBYsys_updated_on&sysparm_fields=sys_id%2Cname%2Cdescription%2Cunspsc_commodity_id%2Ccontent_version%2Cactive%2Csys_updated_on&sysparm_no_count=true&sysparm_limit=5000&sysparm_offset=02026-06-30 21:08:59 (481) worker.3 worker.3 txid=c08f7079cf75 SSI_8e685c1747a01200c17e19fbac9a7106 Loaded 55 allowed CDS tables from registry2026-06-30 21:08:59 (584) worker.3 worker.3 txid=c08f7079cf75 SSI_8e685c1747a01200c17e19fbac9a7106 *** Script: [CanonicalRepo] Error retrieving data from repository com.snc.services.client.exception.ProtocolException: Unable to complete request2026-06-30 21:08:59 (585) worker.3 worker.3 txid=c08f7079cf75 SSI_8e685c1747a01200c17e19fbac9a7106 *** Script: [CanonicalRepo] Error occurred downloading from server table [ham_server_hw_device_type] to client table [sn_hamp_hw_device_type]2026-06-30 21:08:59 (598) worker.3 worker.3 txid=c08f7079cf75 JobExecutor Completed: System Trigger-Download Hardware Content: Device type in 0:00:00.128, next occurrence is null, id=108f7cb12fb9cbd0ee40678e8ea4e379 tr=0 pr=100 re=0 po=1782878939 la=0.453 - Noticed the system property 'glide.cmdb.canonical.url' is set to 'https://sncdataservices.api-proxy.service-now.com' which was not able to download the the data from server. - After updating the Property value to 'https://sncdataservices.service-now.com', the jobs started working and latest data is downloaded.