sn_one_extend_batch_run stuck at "in_progress" state state blocking subsequent evaluations - Known Error

sn_one_extend_batch_run stuck at "in_progress" state state blocking subsequent evaluations Description This mainly happens if there is a problem with the underlying strategy configuration. This article contains a workaround for a specific issue to do with the default metric strategy for Now Assist Skill Kit, but can be applied to other metric strategies.

Steps to Reproduce

When a sn_one_extend_batch_run picks up a record for evaluation it sets the state to in_progress If for any reason the run has errors in the task the state never gets updated to error or cancelled This causes other batch runs to remain in draft state and never get picked up.

Expected: a timeout mechanism or job to update the status of errored runs to cancelled or error state to unblock future batch run records

Workaround Go to /sys_one_extend_eval_strategy_metric.do?sys_id=c7c3dbc6fffd72106f9dffffffffff3e Set these fields Definition -> Overall task completeness evaluation (Agenticaiexecutor - Agenticaiexecutor) Gen AI Config -> OneExtend Capability Definition: Overall task completeness evaluation (Agenticaiexecutor - Agenticaiexecutor) Run this script:

var gr = new GlideRecord('sys_one_extend_batch_run'); gr.addEncodedQuery('status=in_progress^eval_strategy=05c39bc6fffd72106f9dffffffffffa1'); gr.query(); while (gr.next()) { gr.setValue('status', 'cancelled'); gr.update(); } Related Problem: PRB2037045