Configure SAML SSO Between SN and EntraIDSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } To configure SAML SSO with EntraID, please review the following documents: For manual implementation:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960680 For an automated implementation, after configuring the SSO portion in EntraID found in the link below, please perform the following steps:https://learn.microsoft.com/en-us/entra/identity/saas-apps/servicenow-tutorial 1. Sign on to your ServiceNow application as an administrator. 2. In the Filter Navigator, search for Identity Providers. 3. In the Identity Providers list view, select New. 4. In the Identity Providers popup, select SAML. 5. In Import Identity Provider Metadata, select Metadata URL. 6. Enter the App Federation Metadata Url that you've obtained from EntraID. 7. Select Import. This method will read the IdP metadata URL, and populate all the necessary fields. When performing any implementation, you will have to update the NameID Policy field to any of the following: urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified urn:oasis:names:tc:SAML:1.1:nameidformat:emailAddress Your team can then select what user field you want to coalesce by going to the Advanced related tab, and updating the 'User Field' value. If you want to use a specific claim, please update the 'NameID Attribute' field. Using the metadata url will also auto import the SAML cert that is present in the metadata url, which saves time. Lastly, if you are signing, or encrypting, the SAML requests/response, ServiceNow uses an out of the box SAML certificate, but you can use your own certificate, by updating the following system properties: glide.authenticate.sso.saml2.keystore - This system property updates the certificate used for SAML signing. glide.authenticate.sso.saml2.encryption.keystore - This system property updates the certificate used for SAML encryption. NOTE: The certificates will have to be in the sys_certificate table, using the sys_id of the record to update the system properties. Once configured, click on 'Generate Metadata' UI button, which will open a new tab with the SP metadata file. Your EntraID team will be able to extract the certificate from the SN metadata, and import it into EntraID. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ALL