Up/Down arrow keys on keyboard do not navigate values in reference fields on incident record<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Description: Up/Down arrow keys on keyboard do not navigate values in reference fields on incident record Steps to reproduce: 1)Open any incident form 2)Go to any reference field and give the beginning few characters as input and observe the suggestions will load 3)Now try scrolling through the list using the up/down arrows on the keyboard Expected Behavior : The user should be able to scroll through the suggestions using the up/down arrows on keyboard Actual Behvaior : Nothing happens when the user uses the up/down arrows on keyboard Solution: The issue is being addressed in PRB1926469 and is currently in testing stage and is targeted to be fixed in Zurich Patch 11, Australia Patch 4 , Brazil.