Lifecycle Event activity notification not sent — "Check if there is at least one recipient" returns false when recipients have any notification preference disabled - Known Error

Lifecycle Event activity notification not sent — "Check if there is at least one recipient" returns false when recipients have any notification preference disabled Description Lifecycle Event (LE) activity notifications are not being sent even when valid recipient groups are configured. The flow stops at the recipient check step and no notification email is delivered.

Cause The Flow Designer action "Get activity notification recipients" (sys_hub_action_type_definition sys_id: 0693241943c0121067412e0afbb8f296) contains a function getRecipientsWithEnabledNotifications() that queries sys_recipient_notif_preference to check user notification opt-outs.

The query was not filtered to the lifecycle event notification specifically, so if a recipient had opted out of ANY notification in the system, they were incorrectly excluded from the LE notification recipient list. When all recipients are excluded this way, the recipient check evaluates to false and the notification is suppressed.

The same bug exists in the deprecated legacy workflow activity "Check if there is at least one recipient" (wf_activity sys_id: 4f4bca3f77b04210f2d3cbb08a5a990d) in the "Lifecycle Event Notification" workflow, deprecated.

Steps to Reproduce

1. Create a user group with 1-2 members. 2. Create a new activity in lifecycle event of notification type and add the newly created group as the recipient group. 3. For each member of the group, create a record in the sys_recipient_notif_preference table with send = false (any value of notification). 4. Create a new lifecycle case and execute the newly created activity. 5. The activity-triggered flow will stop at the step checking for recipients, even though recipients exist.

Workaround For Flow Designer path:

Navigate to: sys_hub_action_type_definition.do?sys_id=0693241943c0121067412e0afbb8f296

In the script step add these two lines before notificationPreferenceGr.query():

var leNotificationSource = 'de49d5a9537232003585c3c606dc344f'; notificationPreferenceGr.addQuery('notification', leNotificationSource);

For legacy workflow path (deprecated):

Apply the same two lines in wf_activity sys_id: 4f4bca3f77b04210f2d3cbb08a5a990d, inside the same getRecipientsWithEnabledNotifications() function.